Part-Time Banking Specialist - In-Branch Advisor

Narooma; Narooma; Remote; AUD 24,000 - 30,000; Part time

Job summary

Commonwealth Bank in Narooma is hiring a Customer Banking Specialist for a part-time roster (21.75 hours per week). You will have in-depth conversations to support customers with home loans, business banking and financial advice, process account maintenance and credit applications, and demonstrate in-branch digital banking options.

You will educate customers, provide practical solutions, and uphold our risk-aware culture while placing the customer at the centre of every interaction.

Qualifications

• Proven experience delivering exceptional customer service, ideally in financial services, retail or hospitality.
• Ability to explain financial terms clearly and simply.
• Strong communication and active listening skills.
• Ability to ask questions, propose solutions and keep the customer at the centre of all actions.

Responsibilities

• Have in-depth conversations with customers about how we can support banking needs including home loans, business banking and financial advice.
• Assist customers with enquiries, account maintenance and credit product applications.
• Educate customers and demonstrate in-branch technology and digital banking options.
• Problem solve and provide effective solutions while following processes and risk controls.

Skills

Customer service

Communication

Financial terminology

Problem solving

Customer-centric

Job description

Commonwealth Bank in Narooma is hiring a Customer Banking Specialist for a part-time roster (21.75 hours per week). You will have in-depth conversations to support customers with home loans, business banking and financial advice, process account maintenance and credit applications, and demonstrate in-branch digital banking options.

You will educate customers, provide practical solutions, and uphold our risk-aware culture while placing the customer at the centre of every interaction.