Part-Time Customer Banking Specialist — Gladstone

Commonwealth Bank; Gladstone Regional; On-site; AUD 32,000 - 41,000; Part time

Job summary

Commonwealth Bank in Gladstone is seeking a Customer Banking Specialist for the Gladstone Branch. The role is part-time (29 hours/week) with a fixed roster including weekday hours. You will engage with customers to understand their banking needs, explain products, and guide them through digital banking tools.

Join a team delivering everyday banking services to personal and small business customers and help customers achieve their financial goals with expert guidance and friendly service.

Qualifications

• Proven experience delivering exceptional customer service in financial services, retail or hospitality.
• Excellent communication skills and ability to articulate financial terms clearly.
• The ability to ask the right questions, find solutions, act with integrity and put the customer first.
• Ability to work in a busy, commercial retail environment while seeing the big picture for customers.
• Genuine interest in building a career with CommBank and improving customers’ financial wellbeing.

Responsibilities

• Have in-depth conversations with customers about banking needs including Home Loans, Business Banking & Financial Advice.
• Support customers with enquiries, account maintenance and credit product applications.
• Complete Financial Health Checks to assess customers’ financial needs.
• Present options through education and demonstration of in-branch technology and digital banking.
• Problem solve and provide effective solutions while upholding processes and risk culture.

Skills

Customer service

Excellent communication

Explain financial terms

Questioning & solutioning

Retail banking experience

Job description

Commonwealth Bank in Gladstone is seeking a Customer Banking Specialist for the Gladstone Branch. The role is part-time (29 hours/week) with a fixed roster including weekday hours. You will engage with customers to understand their banking needs, explain products, and guide them through digital banking tools.

Join a team delivering everyday banking services to personal and small business customers and help customers achieve their financial goals with expert guidance and friendly service.