Customer Banking Specialist - Nambour

Commonwealth Bank; Nambour; Sur place; AUD 30 000 - 39 000; Temps partiel

Résumé du poste

Commonwealth Bank in Nambour is seeking a Customer Banking Specialist for a part-time 20-hour-per-week role. You will engage with customers to understand banking needs, including home loans, business banking and financial advice, while assisting with account maintenance and credit applications.

You will educate customers on in-branch and digital banking options, demonstrate helpful technology, and provide practical, compliant solutions to meet diverse financial needs.

Qualifications

• Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality.
• Excellent communication skills and the ability to articulate financial terms clearly.
• Ability to ask the right questions, find solutions, act with integrity and place the customer at the centre.
• Ability to work in a busy, commercial and driven retail environment with holistic customer solutions.
• Genuine interest in building a career with CommBank to improve customers' financial wellbeing.

Responsabilités

• In-depth conversations with customers about banking needs including Home Loans, Business Banking & Financial Advice.
• Support customers with enquiries, maintenance on accounts and process applications for credit products.
• Provide options through education and demonstration of in-branch technology and digital banking.
• Problem solve and provide effective solutions while following processes and risk controls.

Connaissances

Customer service

Communication

Questioning skills

Problem solving

Description du poste

Please notethat rosters are predetermined. Beforeapplying,please ensure you are available to cover the following roster:

Customer Banking Specialist -Nambour Branch

• Part time role - 20 hours per week
• Monday - Friday 10.00am - 2.00pm
• Customer service experience highly advantageous

Do work that matters

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers.We'vebeen serving our local communities for over 100 years, with market-leading products,servicesand technology.

What we do has real impact at all stages of people's lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS meansyou'llpositivelyimpactour customers'lives, andbe there for them when they need us.

See yourself in our team

As the Customer Banking Specialist in ourNambour Branchyou'll:

• Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice
• Support customers with enquiries, maintenance on accounts andprocess applications for credit products
• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
• Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture

We'reinterested in hearing from people who have

• Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality
• Excellent communication skills & the ability to articulate financial terms ina clear way
• The ability to ask the right questions, find solutions, act withintegrityand place the customer at the centre of everything you do
• Ability to work in a busy,commercialand driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions
• A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers

Aboriginal &/or Torres Strait Islander people encouraged to apply

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 ***.