Part-Time Customer Banking Specialist 12-Month Contract

Commonwealth Bank of Australia; Moruya; On-site; AUD 34,000 - 44,000; Part time

Job summary

Commonwealth Bank of Australia is seeking team members to act as the public face of CommBank within Retail Banking Services. The role focuses on delivering personalised customer service, guiding clients on banking options and digital tools, and helping customers with accounts, credit products and financial guidance.

You will operate in a busy, customer-centric environment that values integrity and clear communication.

Qualifications

• Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality
• Excellent communication skills and ability to articulate financial terms clearly
• Ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do
• Ability to work in a busy, commercial retail environment whilst seeing the big picture for customers and providing holistic solutions

Responsibilities

• Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice
• Support customers with enquiries, maintenance on accounts and process applications for credit products
• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
• Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture

Skills

Customer service

Financial terms

Communication

Problem solving

Teamwork

Job description

Commonwealth Bank of Australia is seeking team members to act as the public face of CommBank within Retail Banking Services. The role focuses on delivering personalised customer service, guiding clients on banking options and digital tools, and helping customers with accounts, credit products and financial guidance.

You will operate in a busy, customer-centric environment that values integrity and clear communication.