Part-Time Customer Banking Specialist | Financial Guidance

cba; Sydney; On-site; AUD 39,000 - 50,000; Part time

Job summary

Commonwealth Bank of Australia is seeking a Customer Banking Specialist at the Cabramatta Branch for part-time hours. You will engage customers, understand their banking needs including home loans, business banking and financial advice, and help them navigate in-branch and digital options.

Join a team delivering personalised service across a busy retail environment, with a focus on accuracy, integrity and customer-centric solutions. Availability to cover the listed roster is essential.

Qualifications

• Experience delivering exceptional Customer Service, ideally in Financial Services, Retail, or Hospitality.
• Excellent communication skills and ability to articulate financial terms clearly.
• Ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do.
• Ability to thrive in a busy, commercial retail environment while seeing the big picture for customers and providing holistic solutions.
• Genuine interest in building a career with CommBank and improving customers' financial wellbeing.
• Language skills in Vietnamese, Cambodian, or Mandarin highly desirable.

Responsibilities

• Have in-depth conversations with customers about how we can support their banking needs including Home Loans, Business Banking & Financial Advice.
• Support customers with enquiries, maintenance on accounts and process applications for credit products.
• Complete Financial Health Checks to assess customers' financial needs and identify changes.
• Provide options for customers through education and demonstration of in-branch technology and digital banking options.
• Problem solve and provide effective solutions whilst championing processes and risk management.

Skills

Customer service

Communication

Problem solving

Vietnamese

Cambodian

Mandarin

Job description

Commonwealth Bank of Australia is seeking a Customer Banking Specialist at the Cabramatta Branch for part-time hours. You will engage customers, understand their banking needs including home loans, business banking and financial advice, and help them navigate in-branch and digital options.

Join a team delivering personalised service across a busy retail environment, with a focus on accuracy, integrity and customer-centric solutions. Availability to cover the listed roster is essential.