Part-Time Branch Banking Specialist — Customer Experience

Commonwealth Bank; Ipswich City; On-site; AUD 33,000 - 39,000; Part time

Job summary

Commonwealth Bank in Childers is seeking a Customer Banking Specialist to become the face of the branch, greeting customers, understanding inquiries and guiding them to the right channel. You will provide education and demonstrations of in-branch technology and digital options to enhance the customer experience.

The role is part-time, 20 hours per week, Monday to Friday, 9:15am–1:15pm, at the Childers branch, with a focus on delivering friendly, professional service and helping customers make

Qualifications

• Proven track record of delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality.
• Excellent communication skills and display all the right behaviours to maintain an approachable and professional demeanour.
• The ability to manage customer expectations with a professional presence.
• A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers.

Responsibilities

• Greet each customer & clearly understand their enquiry, guiding the customer to the appropriate channel.
• Build personal connection with customers through meaningful conversations to enhance their experience.
• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options.
• Be aware of movements within the branch, ensuring it’s running effectively & efficiently and that customers are satisfied with their experience.

Skills

Customer service

Communication

Professional demeanour

Job description

Commonwealth Bank in Childers is seeking a Customer Banking Specialist to become the face of the branch, greeting customers, understanding inquiries and guiding them to the right channel. You will provide education and demonstrations of in-branch technology and digital options to enhance the customer experience.

The role is part-time, 20 hours per week, Monday to Friday, 9:15am–1:15pm, at the Childers branch, with a focus on delivering friendly, professional service and helping customers make