Part-Time Client Care Specialist | Hearing Clinic Admin

Connect Hearing; Kingaroy; On-site; AUD 39,000 - 50,000; Part time

Benefits offered by this job

Uniform Allowance

Paid Parental Leave

Paid Birthday Leave

Employee Discounts

Online Wellbeing Centre

Employee Assistance Program (EAP)

LinkedIn Learning

Job summary

Connect Hearing in Kingaroy, QLD, is seeking a friendly customer service and admin professional to support our hearing health clinic. The role focuses on delivering outstanding client experiences to an older clientele, with comprehensive training provided and a supportive team environment.

This permanent part-time position runs 2 days per week (15.2 hours), Thursday to Friday, 8:30 am to 5:30 pm, with potential for additional hours during leave coverage.

Qualifications

• Experience in face-to-face customer service is preferred.
• Experience in administration is desirable.
• Interest in hearing health and hearing aids is a plus.

Responsibilities

• Welcoming clients and managing their experience for optimal outcomes.
• Scheduling and confirming appointments for clients.
• Providing administrative support to Clinicians (Audiologists/Audiometrists).
• Managing day-to-day clinic operations including opening/closing procedures.
• Handling the clinic phone line and shared email inbox.
• Billing clients and processing a range of payments.
• Learning and competently using a range of software applications.

Skills

Communication skills

Active listening

Time management

Computer skills

Teamwork

Customer service oriented

Job description

Connect Hearing in Kingaroy, QLD, is seeking a friendly customer service and admin professional to support our hearing health clinic. The role focuses on delivering outstanding client experiences to an older clientele, with comprehensive training provided and a supportive team environment.

This permanent part-time position runs 2 days per week (15.2 hours), Thursday to Friday, 8:30 am to 5:30 pm, with potential for additional hours during leave coverage.