Part-Time Customer Banking Specialist — In-Branch Impact

Narooma; Sydney; Remote; AUD 34,000 - 48,000; Part time

Job summary

CommBank in Drummoyne is seeking a Customer Banking Specialist to support customers and guide them through banking options. This part-time role (19 hours per week) involves in-branch interactions, advising on banking needs, and helping customers navigate digital banking tools.

You will work in a busy retail environment, delivering clear financial guidance and ensuring a high level of service. A genuine interest in helping customers achieve their financial goals is preferred.

Qualifications

• Proven experience delivering exceptional customer service.
• Excellent communication skills & the ability to articulate financial terms clearly.
• Ability to ask the right questions, find solutions and act with integrity.
• Ability to work in a busy retail environment while delivering holistic solutions.

Responsibilities

• Have in-depth conversations with customers about banking needs including Home Loans, Business Banking and Financial Advice.
• Support customers with enquiries, maintenance on accounts and process applications for credit products.
• Provide options for customers through education and demonstrations of in-branch technology and digital banking options.
• Problem solve and provide effective solutions while upholding processes and risk management.

Skills

Customer service

Communication

Questioning

Holistic solutions

Job description

CommBank in Drummoyne is seeking a Customer Banking Specialist to support customers and guide them through banking options. This part-time role (19 hours per week) involves in-branch interactions, advising on banking needs, and helping customers navigate digital banking tools.

You will work in a busy retail environment, delivering clear financial guidance and ensuring a high level of service. A genuine interest in helping customers achieve their financial goals is preferred.