Part-Time Banking Specialist: Customer Impact & Solutions

CommBank; Sydney; On-site; AUD 29,000 - 36,000; Part time

Job summary

CommBank in Sydney's Drummoyne Branch is seeking a Customer Banking Specialist for a part-time roster. You’ll work 19 hours per week with fixed shifts: Tue 11am-4pm, Thu 10am-2pm, Fri 11am-4pm, and Mon off.

You’ll help customers with home loans, accounts, and digital banking options, delivering holistic solutions and friendly service. You’ll be in a busy retail environment, focusing on accuracy, integrity, and customer-centric outcomes while promoting the bank’s processes and digital channels to

Qualifications

• Proven experience delivering exceptional customer service in financial services, retail or hospitality.
• Clear communication and the ability to explain financial terms in simple language.
• Ability to work in a busy retail environment while focusing on customer outcomes.

Responsibilities

• Have in-depth conversations with every customer about needs including home loans and financial advice.
• Support customers with account enquiries and process applications for credit products.
• Provide options for customers through education and demonstration of in-branch technology and digital banking.
• Problem-solve and provide effective solutions while following processes and risk controls.

Skills

Customer service

Communication skills

Financial terms clarity

Holistic solutions

Job description

CommBank in Sydney's Drummoyne Branch is seeking a Customer Banking Specialist for a part-time roster. You’ll work 19 hours per week with fixed shifts: Tue 11am-4pm, Thu 10am-2pm, Fri 11am-4pm, and Mon off.

You’ll help customers with home loans, accounts, and digital banking options, delivering holistic solutions and friendly service. You’ll be in a busy retail environment, focusing on accuracy, integrity, and customer-centric outcomes while promoting the bank’s processes and digital channels to