Part-Time Branch Banking Advisor

Commonwealth Bank; Sydney; On-site; AUD 39,000 - 47,000; Part time

Job summary

Commonwealth Bank in Drummoyne is seeking a part-time Customer Banking Specialist for a 19-hour-per-week roster. This role supports customers with banking needs, including home loans, business banking and financial advice, in a busy branch.

You will assist with account maintenance and credit applications, and demonstrate in-branch technology and digital banking options to customers. The position emphasizes a customer-centric approach, integrity, and adherence to processes.

Qualifications

• Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality
• Excellent communication skills & the ability to articulate financial terms in a clear way
• The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do
• Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions
• A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers

Responsibilities

• Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice
• Support customers with enquiries, maintenance on accounts and process applications for credit products
• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
• Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture

Skills

Customer service

Communication

Financial products knowledge

Problem solving

Job description

Commonwealth Bank in Drummoyne is seeking a part-time Customer Banking Specialist for a 19-hour-per-week roster. This role supports customers with banking needs, including home loans, business banking and financial advice, in a busy branch.

You will assist with account maintenance and credit applications, and demonstrate in-branch technology and digital banking options to customers. The position emphasizes a customer-centric approach, integrity, and adherence to processes.