Part-Time Branch Banking Specialist - Customer Experience

Commonwealth Bank; Adelaide; Sur place; AUD 34 000 - 48 000; Temps partiel

Résumé du poste

Commonwealth Bank is seeking a Customer Banking Specialist for Burnside Village Glenside branch on a part-time basis. Rosters are predetermined, with 20 hours per week from Monday to Friday, 11:00am to 4:00pm.

You will work with your Branch Manager to deliver outstanding customer outcomes and guide customers to the right specialists for complex needs. You will build relationships, help customers use in-branch tech and digital options, and ensure transactions are processed accurately while

Qualifications

• Ask the right questions and find the right solutions while placing the customer at the centre
• Refer customers to other specialist team members to better serve their needs
• Work in a busy, commercial and driven retail environment with a holistic approach

Responsabilités

• Build a personal connection with customers through meaningful conversations
• Help customers use in-branch technology and digital banking options
• Address transactional needs in-branch and ensure customer satisfaction
• Process interviews and applications for personal loans, credit cards and related products
• Adhere to processes, reconcile transactions, and review customers' financial positions
• Engage with customers by participating in community events and fundraising
• Look out for safety and wellbeing of your team
• Capture customer feedback and drive service improvements

Description du poste

Commonwealth Bank is seeking a Customer Banking Specialist for Burnside Village Glenside branch on a part-time basis. Rosters are predetermined, with 20 hours per week from Monday to Friday, 11:00am to 4:00pm.

You will work with your Branch Manager to deliver outstanding customer outcomes and guide customers to the right specialists for complex needs. You will build relationships, help customers use in-branch tech and digital options, and ensure transactions are processed accurately while