Part-Time Banking Specialist — Customer Care & Loans

Commonwealth Bank; Adelaide; On-site; AUD 30,000 - 39,000; Part time

Job summary

Commonwealth Bank is seeking a Customer Banking Specialist for the Castle Plaza branch in Edwardstown on a part-time basis. The roster is predetermined for 15 hours per week, including Tue/Wed 9:30am–2:30pm and Thu 11:00am–4:00pm.

You will work with your Branch Manager to deliver outstanding outcomes for every customer and know when to refer to a specialist for complex needs. You will engage with customers to explain in-branch technology and digital banking options, respond to transactional

Qualifications

• Ability to ask the right questions and find the right solutions with integrity.
• Passion for service excellence and referring customers to specialists as needed.
• Experience in a busy retail environment with a customer-centric approach.
• Genuine passion for customers and doing the right thing.

Responsibilities

• Build a personal connection with customers through meaningful conversations.
• Help customers use in-branch technology and digital banking options.
• Address customers' transactional needs in-branch and ensure satisfaction.
• Interview and process applications for personal loans, credit cards and related products.
• Proactively contact customers to invite them for a Financial Health Check or a specialist appointment.
• Adhere to Bank processes, reconcile transactions and review financial positions.
• Engage with customers by participating in community events and fundraising activities.
• Support team safety and wellbeing and capture customer feedback for service improvements.

Skills

Customer service

Communication

Financial products

Sales

Job description

Commonwealth Bank is seeking a Customer Banking Specialist for the Castle Plaza branch in Edwardstown on a part-time basis. The roster is predetermined for 15 hours per week, including Tue/Wed 9:30am–2:30pm and Thu 11:00am–4:00pm.

You will work with your Branch Manager to deliver outstanding outcomes for every customer and know when to refer to a specialist for complex needs. You will engage with customers to explain in-branch technology and digital banking options, respond to transactional