Part-Time Banking Customer Experience Specialist

CommBank; Brisbane; On-site; AUD 30,000 - 41,000; Part time

Job summary

CommBank Townsville branch is seeking a Customer Service Representative for a part-time role on a 31.25-hour week roster. You will work with the Branch Manager and team to deliver outstanding customer outcomes, knowing when to refer customers to specialists for more complex needs.

You will build connections with customers, assist with their transactional needs in-branch, and ensure they leave satisfied while adhering to bank processes.

Qualifications

• Proven ability to build personal connections with customers.
• Strong communication and listening skills.
• Ability to work with colleagues to deliver outcomes.

Responsibilities

• Build a personal connection with customers through meaningful conversations.
• Respond to customers' transactional needs in the branch and ensure satisfaction.
• Adhere to bank processes and reconcile transactions accurately.
• Refer customers to specialists for more complex needs.
• Engage with customers through community events and fundraising.

Skills

Customer service

Interpersonal

Communication

Job description

CommBank Townsville branch is seeking a Customer Service Representative for a part-time role on a 31.25-hour week roster. You will work with the Branch Manager and team to deliver outstanding customer outcomes, knowing when to refer customers to specialists for more complex needs.

You will build connections with customers, assist with their transactional needs in-branch, and ensure they leave satisfied while adhering to bank processes.