Part-Time Admin & Customer Support Specialist

Coastal Pest Solutions Limited; Townsend; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Part-time flexibility

Job summary

Coastal Pest Solutions Limited in Townsend, NSW is seeking a part-time Administration Assistant to support customer service, bookings, and service requests from our Townsend office. The role emphasises professional communication, accurate record-keeping, and efficient office support to ensure smooth operations and high customer satisfaction.

Key duties include managing calls and emails, scheduling pest control appointments, maintaining databases, and providing general administrative support to

Qualifications

• Experience in a customer service or call centre environment.
• Excellent written and verbal communication with a professional telephone manner.
• Strong organisational and time management skills.
• Proficiency in using computer systems, Microsoft Office, and relevant administrative software.
• Attention to detail and accuracy when managing records and data.
• Friendly, patient and helpful approach to customer interactions.
• Reliability and flexibility to adapt to changing priorities.
• Ability to work independently and as part of a team.

Responsibilities

• Managing incoming phone calls, emails, and customer enquiries in a professional and courteous manner.
• Processing service requests and scheduling pest control appointments for customers.
• Maintaining accurate customer records and databases.
• Providing administrative support to the management.
• Responding to routine customer enquiries and directing complex issues to appropriate staff members.
• Preparing and organising documentation and invoices.
• Assisting with data entry and filing systems.
• Supporting the coordination of service schedules and customer follow-ups.
• Contributing to the overall efficiency and professionalism of the office environment.

Skills

Customer service

Communication skills

Time management

Data entry

Tools

Microsoft Office

Job description

Coastal Pest Solutions Limited in Townsend, NSW is seeking a part-time Administration Assistant to support customer service, bookings, and service requests from our Townsend office. The role emphasises professional communication, accurate record-keeping, and efficient office support to ensure smooth operations and high customer satisfaction.

Key duties include managing calls and emails, scheduling pest control appointments, maintaining databases, and providing general administrative support to