Administration Assistant – Part-Time

Pestaway; Cairns Regional; On-site; AUD 30,000 - 39,000; Part time

Benefits offered by this job

Part-time work

On-the-job training

Locally owned business

Friendly team environment

Job summary

Pestaway in Cairns is seeking a friendly, reliable and organised Administration Assistant on a part-time basis to support our office staff and pest control technicians.

You will handle phone inquiries, bookings, scheduling, quotes, invoices, data entry and liaise with customers, property managers and suppliers. Training is provided, with opportunities to take on more responsibility as you gain experience.

Qualifications

• Experience in administration or customer service is advantageous, but training is provided.
• Strong communication and organisational skills are essential.
• Comfortable using computers and learning new software.

Responsibilities

• Answering incoming phone calls and responding to customer inquiries.
• Booking and scheduling pest control services.
• Coordinating appointments and technician schedules.
• Communicating with technicians throughout the day.
• Sending quotes, invoices and service reports.
• Entering and updating customer and job information.
• Following up customers regarding recommended treatments and services.
• Managing emails and general correspondence.
• Liaising with customers, property managers, suppliers and contractors.
• Assisting with data entry, filing and general office administration.
• Keeping our job management system accurate and up to date.
• Supporting the wider office team with day-to-day tasks.
• Providing additional administration coverage during busy periods and staff leave.

Skills

Customer service

Communication

Organisation

Multitasking

Tools

MS Office

Job management system

Job description

We are a locally owned and operated pest control business based in Cairns, providing reliable pest management services to residential and commercial customers across the region.

We’re looking for a friendly, reliable and organised Administration Assistant to join our team on a part-time basis. You’ll work closely with our office administration team and pest control technicians, helping keep our day-to-day operations running smoothly and ensuring our customers receive a high level of service.

This is a varied role within a friendly and supportive team, with plenty of opportunity to learn, develop your skills and take on additional responsibility over time.

Administration Assistant – Part-Time

About the Role

Your day-to-day responsibilities will include:

• Answering incoming phone calls and responding to customer enquiries

• Booking and scheduling pest control services

• Coordinating appointments and technician schedules

• Communicating with our technicians throughout the day

• Sending quotes, invoices and service reports

• Entering and updating customer and job information

• Following up customers regarding recommended treatments and services

• Managing emails and general correspondence

• Liaising with customers, property managers, suppliers and contractors

• Assisting with data entry, filing and general office administration

• Keeping our job management system accurate and up to date

• Supporting the wider office team with day-to-day tasks

• Providing additional administration coverage when required, including during busy periods and staff leave

About You

We’re looking for someone with the right attitude, good communication skills and a willingness to learn.

You’ll ideally be:

• Friendly, approachable and confident speaking with customers

• Reliable, punctual and well organised

• Comfortable using computers and learning new software

• A clear and professional communicator

• Detail-oriented and accurate with administration tasks

• Able to multitask and stay organised when things get busy

• Comfortable working as part of a close-knit team

• Happy to communicate with technicians and help keep their days organised

• Proactive and willing to take initiative

• Flexible and willing to provide additional coverage when required

Previous administration or customer service experience would be an advantage, but we’re happy to train the right person.

Experience in a trades, property management or service-based business would also be highly regarded.

What We Offer

• Part-time employment, 3 days per week

• Approximately 20–24 hours per week

• Above-award remuneration based on experience and skill level

• A friendly and supportive team environment

• A locally owned and operated business

• On-the-job training and support

• Variety in your day-to-day work

• The opportunity to develop your administration and customer service skills

• The opportunity to learn different aspects of a service-based business

• The opportunity to take on more responsibility as you gain experience

The Person We’re Looking For

We’re looking for someone who wants to become part of our team, not just fill a position.

If you’re organised, reliable, friendly, enjoy working with people and take pride in doing a great job, this could be the opportunity you’ve been looking for.

You’ll be joining a local business where your contribution matters and where you’ll have the opportunity to learn, grow and become an important part of the team.

If this sounds like you, we’d love to hear from you.