Part-Time Admin Assistant: Scheduling & Customer Care

Pestaway; Cairns Regional; On-site; AUD 30,000 - 39,000; Part time

Benefits offered by this job

Part-time work

On-the-job training

Locally owned business

Friendly team environment

Job summary

Pestaway in Cairns is seeking a friendly, reliable and organised Administration Assistant on a part-time basis to support our office staff and pest control technicians.

You will handle phone inquiries, bookings, scheduling, quotes, invoices, data entry and liaise with customers, property managers and suppliers. Training is provided, with opportunities to take on more responsibility as you gain experience.

Qualifications

• Experience in administration or customer service is advantageous, but training is provided.
• Strong communication and organisational skills are essential.
• Comfortable using computers and learning new software.

Responsibilities

• Answering incoming phone calls and responding to customer inquiries.
• Booking and scheduling pest control services.
• Coordinating appointments and technician schedules.
• Communicating with technicians throughout the day.
• Sending quotes, invoices and service reports.
• Entering and updating customer and job information.
• Following up customers regarding recommended treatments and services.
• Managing emails and general correspondence.
• Liaising with customers, property managers, suppliers and contractors.
• Assisting with data entry, filing and general office administration.
• Keeping our job management system accurate and up to date.
• Supporting the wider office team with day-to-day tasks.
• Providing additional administration coverage during busy periods and staff leave.

Skills

Customer service

Communication

Organisation

Multitasking

Tools

MS Office

Job management system

Job description

Pestaway in Cairns is seeking a friendly, reliable and organised Administration Assistant on a part-time basis to support our office staff and pest control technicians.

You will handle phone inquiries, bookings, scheduling, quotes, invoices, data entry and liaise with customers, property managers and suppliers. Training is provided, with opportunities to take on more responsibility as you gain experience.