Administration & Customer Care

Focus Pest Management LLC; Gold Coast City; On-site; AUD 60,000 - 68,000; Full time

Job summary

Focus Pest Management LLC on the Gold Coast is seeking an organised administrator with strong customer service to support the Pre-Construction team. The role is office-based, Monday to Friday, 7:00am to 3:00pm, handling emails, orders and customer inquiries to keep projects moving smoothly.

You will enter data, manage documentation, and liaise with customers, builders and internal colleagues to ensure accurate information and timely responses.

Qualifications

• Experience in administration and customer service is preferred.
• Comfort with office IT systems and data entry.
• Able to manage multiple tasks and stay organised.

Responsibilities

• Monitor shared email inboxes and action incoming correspondence.
• Receive and process purchase orders and work orders.
• Enter jobs and customer information into systems accurately.
• Attach plans and documents to correct customer and location.
• Check job information for accuracy and follow up on gaps.
• Make and receive customer calls and bookings.
• Support customers with enquiries and bookings.
• Communicate with builders, customers and internal teams.
• Provide day-to-day admin support to Pre-Construction team.

Skills

Customer service

Attention to detail

Organised

Telephone manner

Communication skills

Tools

MS Office

Email systems

Job description

Full-Time | Monday to Friday | 7:00am to 3:00pm

From $30 per hour, depending on skills and experienceOffice-based position

Great with customers, highly organised and have an eye for detail?

About the role

This is a varied, hands‑on administration and customer service role, primarily supporting the Pre‑Construction team. You'll play an important role in keeping things organised behind the scenes, ensuring information is accurate and helping customers, builders and internal teams receive the support they need.

Key responsibilities

• Monitoring shared email inboxes and actioning incoming correspondence
• Receiving and processing purchase orders and work orders
• Entering jobs and customer information accurately into systems
• Attaching plans, purchase orders and other documentation to the correct customer and job location
• Checking job information for accuracy and following up on anything that's missing
• Making and receiving customer calls
• Assisting customers with enquiries and bookings
• Communicating with builders, customers and internal teams
• Providing day‑to‑day administrative support to the Pre‑Construction team

About you

• Has a genuine customer‑first attitude
• Has excellent attention to detail
• Is highly organised and able to manage multiple priorities
• Can remain calm and productive when things get busy
• Has a friendly and confident phone manner
• Communicates clearly and professionally
• Is confident using computers, email and office systems
• Takes ownership of tasks and follows them through
• Is willing to learn and isn't afraid to ask questions
• Enjoys working as part of a team and helping others get the job done

Previous experience in administration, customer service, construction, trades or a service-based business would be highly regarded. However, attitude, reliability and finding the right fit for our team are just as important to us.

About us

Focus Pest Management is a Queensland pest management business servicing homeowners, builders and other customers across South East Queensland. We're a busy and growing team, and we're looking for someone who wants to become a valued part of our office and help us continue delivering great service to our customers and supporting our operational teams.