Customer Service & Administration Coordinator

Protech Pest Control; City of Melbourne; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Full-time position

Campbellfield office location

Training and ongoing support

Varied and busy role

Supportive family-owned business

Opportunity to grow with an Melbourne-

Job summary

Protech Pest Control in Campbellfield, VIC, is seeking a confident and organised Customer Service & Administration Coordinator to join our busy office. The role covers customer service, scheduling, quotes, and general administration.

You will handle inbound calls and emails, coordinate technician bookings, prepare invoices, maintain client records, and support the wider office team. Experience in customer service or admin is preferred; pest control experience is a plus but not required.

Qualifications

• Experience in customer service, administration or scheduling.
• Confident speaking with customers over the phone.
• Strong organisation and time-management skills.
• Ability to manage multiple tasks in a busy environment.
• Good written communication and attention to detail.
• Comfortable following up quotes and enquiries.
• Reliable, proactive and team-oriented.
• Willingness to learn new systems.

Responsibilities

• Answer inbound calls, emails and online enquiries.
• Follow up new enquiries and convert leads into bookings.
• Prepare and send quotes and proposals.
• Schedule and coordinate technician appointments.
• Liaise with customers and technicians regarding bookings and job requirements.
• Review service reports and arrange follow-up works where required.
• Prepare invoices and assist with outstanding payments.
• Maintain customer records and job information.
• Assist with commercial accounts, service schedules and general administration.
• Support the office team with shared day-to-day duties.

Skills

Customer service

Administration

Scheduling

Communication

Time management

Attention to detail

Teamwork

Computer literacy

Job description

Customer Service & Administration Coordinator

Customer Service & Administration Coordinator

Full Time | Campbellfield VIC

Protech Pest Control is a well-established, family-owned pest management company servicing residential and commercial clients across Melbourne.

We are looking for a confident, organised and customer-focused Customer Service & Administration Coordinator to join our busy Campbellfield office.

This is a varied role involving customer service, sales support, scheduling and general administration.

Key Duties

• Answer inbound calls, emails and online enquiries
• Follow up new enquiries and convert leads into bookings
• Prepare and send quotes and proposals
• Schedule and coordinate technician appointments
• Liaise with customers and technicians regarding bookings and job requirements
• Review service reports and arrange follow-up works where required
• Prepare invoices and assist with outstanding payments
• Maintain customer records and job information
• Assist with commercial accounts, service schedules and general administration
• Support the office team with shared day-to-day duties

About You

We are looking for someone who:

• Has experience in customer service, administration or scheduling
• Is confident speaking with customers over the phone
• Has strong organisation and time-management skills
• Can manage multiple tasks in a busy environment
• Has good written communication and attention to detail
• Is comfortable following up quotes and enquiries
• Is reliable, proactive and works well within a team
• Is confident using computers and learning new systems

Experience within pest control, trades, field services or property maintenance would be an advantage, but is not essential.

What We Offer

• Full-time Monday to Friday position
• Campbellfield office location
• Training and ongoing support
• Varied and busy role
• Supportive family-owned business
• Opportunity to grow with an established Melbourne company