Administration Assistant

Coastal Pest Solutions; Townsend; Presencial; AUD 34.000 - 44.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Part-time flexibility

Descripción de la vacante

Coastal Pest Solutions Limited in Townsend, NSW is seeking a part-time Administration Assistant to support customer service, bookings, and service requests from our Townsend office. The role emphasises professional communication, accurate record-keeping, and efficient office support to ensure smooth operations and high customer satisfaction.

Key duties include managing calls and emails, scheduling pest control appointments, maintaining databases, and providing general administrative support to

Formación

• Experience in a customer service or call centre environment.
• Excellent written and verbal communication with a professional telephone manner.
• Strong organisational and time management skills.
• Proficiency in using computer systems, Microsoft Office, and relevant administrative software.
• Attention to detail and accuracy when managing records and data.
• Friendly, patient and helpful approach to customer interactions.
• Reliability and flexibility to adapt to changing priorities.
• Ability to work independently and as part of a team.

Responsabilidades

• Managing incoming phone calls, emails, and customer enquiries in a professional and courteous manner.
• Processing service requests and scheduling pest control appointments for customers.
• Maintaining accurate customer records and databases.
• Providing administrative support to the management.
• Responding to routine customer enquiries and directing complex issues to appropriate staff members.
• Preparing and organising documentation and invoices.
• Assisting with data entry and filing systems.
• Supporting the coordination of service schedules and customer follow-ups.
• Contributing to the overall efficiency and professionalism of the office environment.

Conocimientos

Customer service

Communication skills

Time management

Data entry

Herramientas

Microsoft Office

Descripción del empleo

Coastal Pest Solutions is a trusted provider of comprehensive pest management services and termite barriers across northern New South Wales. We are committed to delivering high-quality solutions to our residential and commercial clients whilst maintaining the highest standards of professionalism and customer care. Our team is dedicated to protecting the health and safety of our community through effective pest control services.

About the role

We are seeking an Administration Assistant to join our team at our Townsend NSW office on a part-time basis. This role is pivotal in supporting the smooth operation of our customer service functions. As an Administration Assistant you will be ensuring that all customer enquiries, bookings, and service requests are managed efficiently and professionally. This position offers the opportunity to work in a dynamic environment where your organisational skills and customer-focused approach will directly contribute to our operational success and customer satisfaction.

Key responsibilities

• Managing incoming phone calls, emails, and customer enquiries in a professional and courteous manner
• Processing service requests and scheduling pest control appointments for customers
• Maintaining accurate customer records and databases
• Providing administrative support to the management
• Responding to routine customer enquiries and directing complex issues to appropriate staff members
• Preparing and organising documentation and invoices
• Assisting with data entry and filing systems
• Supporting the coordination of service schedules and customer follow-ups
• Contributing to the overall efficiency and professionalism of the office environment

What we are looking for

• Previous experience in a customer service or call centre environment, or demonstrated strong customer service skills
• Excellent written and verbal communication abilities, with a professional telephone manner
• Strong organisational and time management skills with the ability to prioritise multiple tasks
• Proficiency in using computer systems, Microsoft Office, and relevant administrative software
• Attention to detail and accuracy when managing records and data
• A friendly, patient, and helpful approach to customer interactions
• Reliability and flexibility, with the ability to adapt to changing priorities
• Problem-solving skills and the ability to work both independently and as part of a team
• A professional demeanour and commitment to maintaining confidentiality

What we offer

At Coastal Pest Solutions, we value our team members and offer a supportive working environment. We provide part-time flexibility that allows you to balance your work commitments with your personal life. We foster a collaborative culture where your contributions are recognised and appreciated. We are committed to providing ongoing support and training to help you develop your skills and progress within our organisation. We also offer a welcoming workplace where you can build positive relationships with colleagues and feel part of a dedicated team.