Park Operations Lead - Guest Experience & Budgeting

Discovery Parks; Moama; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Park discounts

Staff discounts on accommodation and活动

Rewards and recognition

Employee Assistance Program

Career growth opportunities

Regional lifestyle benefits

Job summary

Discovery Parks Moama West is seeking an experienced Park Operations Manager to oversee daily site operations, reservations, and financial performance. The role emphasizes guest service excellence, team leadership, and coordinated after-hours support.

You will drive occupancy, manage budgets, and collaborate with marketing to attract guests while maintaining high standards across the park and its facilities.

Qualifications

• Proven experience in hospitality/accommodation management OR retirement village, lifestyle community, residential community or holiday park.
• People leadership with training and development focus.
• Strong financial management and budget oversight experience.
• Tech savvy with RMS or similar reservations systems.

Responsibilities

• Manage daily operations and after-hours callouts.
• Oversee guest check-ins, reservations, and accounts.
• Assist with budgeting and maximizing revenue.
• Deliver top-tier guest service and lead the team.
• Contribute to marketing efforts to attract new guests.

Skills

Leadership

Budgeting

Customer service

Operations management

RMS experience

Education

Diploma/degree in Hospitality or Business

Tools

RMS reservations system

Job description

Discovery Parks Moama West is seeking an experienced Park Operations Manager to oversee daily site operations, reservations, and financial performance. The role emphasizes guest service excellence, team leadership, and coordinated after-hours support.

You will drive occupancy, manage budgets, and collaborate with marketing to attract guests while maintaining high standards across the park and its facilities.