Assistant Manager - Moama West

Discovery Parks; Australia; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Free accommodation

Utilities included

Bonus scheme

Discounts on park stays

Employee Assistance Program

Job summary

Discovery Parks Moama West in Australia is seeking an Assistant Manager who thrives in a hospitality setting, leads a small team, and ensures smooth daily operations across guest check-ins, reservations, and budgeting.

This role emphasizes customer service, staff development, and contributing to marketing efforts to attract new guests, with a focus on community living within a park environment.

Qualifications

• Experience in hospitality/accommodation management OR retirement village, lifestyle community, residential community or holiday park.
• People leadership with focus on training and development.
• Strong financial management and budget oversight experience.
• Tech savvy with RMS experience or similar reservations systems.
• Excellent communication and interpersonal skills with a customer-centric approach.

Responsibilities

• Manage daily operations and after-hours callouts.
• Oversee guest check-ins, reservations, and accounts.
• Assist with budgeting and maximizing revenue.
• Deliver top-tier guest service and support the team.
• Contribute to marketing efforts to attract new guests.

Skills

People leadership

Budget management

Financial oversight

Customer service orientation

RMS experience

Communication skills

Tools

Reservations system (RMS)

Job description

About Us

G’day Group comprises leading Australian tourism brands in Discovery Parks, Resorts and the loyalty program G'day Rewards. Employing more than 2000 people Australia-wide, G’day Group has the largest park network in the country, offering an amazing customer journey.

Discovery Parks Moama West offers a unique blend of holiday accommodation and permanent community living. We're searching for an Assistant Manager who enjoys building relationships, creating community and supporting the daily operations of a close-knit park.

This role is ideal for someone with experience in retirement villages, lifestyle communities, residential communities or accommodation management who enjoys working with permanent residents just as much as holiday guests.

About the Role

Your responsibilities will include but are not limited to:

• Manage daily operations and after-hours callouts.
• Oversee guest check-ins, reservations, and accounts.
• Assist with budgeting and maximizing revenue.
• Deliver top-tier guest service.
• Inspire and support the team.
• Contribute to marketing efforts to attract new guests.

About you

We are looking fora superstar individualwho can contribute to the smooth running of the park and who hasthe ability to lead park operations in the Manager's absence.

• Proven experience in hospitality/accommodation management OR retirement village, lifestyle community, residential community or holiday park
• People leadership skills with a focus on training and development
• Strong financial management and budget oversight experience
• Tech savvy with RMS experienceor similar reservations systems
• Excellent communication and interpersonal skills, with a strong customer-centric approach
• Flexibility and availability for weekend and after hours shifts

Benefits for you

• Competitive salary package with Free accommodation, and utilities included
• Quarterly and annual bonus scheme
• Professional growth opportunities
• Discounts on accommodation at over 300 G'day holiday parks
• Service recognition awards
• Employee Assistance Program

Before receiving a job offer, candidates must consent to a Federal Police Clearance. Additionally, a valid Working with Children's Check specific to the state is required.

This role may require heavy lifting (up to 20kg), kneeling, squatting, and working with chemicals and machinery.

The G’day Group acknowledges the increasing global expectation to demonstrate our approach to Environmental, Social and Governance (ESG) risk factors and sustainability in our daily operations and ongoing decision making. Our five-year ESG strategy is evolving to ensure we are committed to fostering a safe, respectful and inclusive workplace, giving back to the communities we operate in, and protecting our environment.