Assistant Park Manager – Guest Experience & Ops

Discovery Parks; Australia; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Free accommodation

Utilities included

Bonus scheme

Discounts on park stays

Employee Assistance Program

Job summary

Discovery Parks Moama West in Australia is seeking an Assistant Manager who thrives in a hospitality setting, leads a small team, and ensures smooth daily operations across guest check-ins, reservations, and budgeting.

This role emphasizes customer service, staff development, and contributing to marketing efforts to attract new guests, with a focus on community living within a park environment.

Qualifications

• Experience in hospitality/accommodation management OR retirement village, lifestyle community, residential community or holiday park.
• People leadership with focus on training and development.
• Strong financial management and budget oversight experience.
• Tech savvy with RMS experience or similar reservations systems.
• Excellent communication and interpersonal skills with a customer-centric approach.

Responsibilities

• Manage daily operations and after-hours callouts.
• Oversee guest check-ins, reservations, and accounts.
• Assist with budgeting and maximizing revenue.
• Deliver top-tier guest service and support the team.
• Contribute to marketing efforts to attract new guests.

Skills

People leadership

Budget management

Financial oversight

Customer service orientation

RMS experience

Communication skills

Tools

Reservations system (RMS)

Job description

Discovery Parks Moama West in Australia is seeking an Assistant Manager who thrives in a hospitality setting, leads a small team, and ensures smooth daily operations across guest check-ins, reservations, and budgeting.

This role emphasizes customer service, staff development, and contributing to marketing efforts to attract new guests, with a focus on community living within a park environment.