Overnight Guest Services Manager

Mercure; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Free parking

Accor benefits

Job summary

Mercure Sydney is seeking an energetic Full Time Night Manager to oversee the hotel’s overnight operations, ensuring guest satisfaction and the safety of the property. You’ll manage check‑ins/outs, guest requests and cash handling.

Strong communication and IT skills (Outlook, Office, Opera) are required, along with RSA and First Aid or willingness to obtain. You’ll work 11pm–7:30am on a 7‑day roster at a Western Sydney location with free parking.

Qualifications

• Guest-focused mindset required.
• Adaptability in a fast-paced environment.
• Clear and confident written and verbal communication.
• Proficiency with MS Outlook, Office, and Opera.
• RSA and First Aid qualifications or willingness to obtain.
• Ability to work 11pm–7:30am across a 7‑day roster.

Responsibilities

• Provide efficient guest services including check in/out, request handling and providing hotel information
• Settle and maintain guest accounts, ensuring cashiering is accurate
• Maintain strict security procedures to ensure guest confidentiality and safety
• Maintain the hotels standard of professionalism
• Be analytical and possess an eye for detail
• Assist the Guest Service Manager and General Manager in a variety of check and balance procedures
• Prepare and deliver food from the all day dining menu and cafe as required.
• Assist with morning breakfast set up and guest needs

Skills

Guest-focused

Change management

Clear communication

MS Outlook

Opera

RSA

First Aid

Tools

Microsoft Outlook

Microsoft Office

Opera

Job description

Mercure Sydney is seeking an energetic Full Time Night Manager to oversee the hotel’s overnight operations, ensuring guest satisfaction and the safety of the property. You’ll manage check‑ins/outs, guest requests and cash handling.

Strong communication and IT skills (Outlook, Office, Opera) are required, along with RSA and First Aid or willingness to obtain. You’ll work 11pm–7:30am on a 7‑day roster at a Western Sydney location with free parking.