Night Operations Manager - Guest Experience & Security

Mercure IT; Sydney; On-site; AUD 65,000 - 85,000; Full time

Job summary

Mercure IT in Sydney seeks a Full Time Night Manager to oversee the hotel's overnight operations, ensuring guest satisfaction and the safety of the property.

You will provide efficient guest services at check-in/out, settle guest accounts with accurate cashiering, maintain security procedures, and support management with control processes; help with breakfast setup and morning guest needs as required.

Qualifications

• Experience in hotel front desk or night operations is desirable.
• Ability to handle cash and balanced accounts.
• Commitment to guest safety and security.

Responsibilities

• Provide efficient guest services including check in/out, request handling and providing hotel information.
• Settle and maintain guest accounts, ensuring cashiering is accurate.
• Maintain strict security procedures to ensure guest confidentiality and safety.
• Maintain the hotels standard of professionalism.
• Be analytical and possess an eye for detail.
• Assist the Guest Service Manager and General Manager in a variety of check and balance procedures.
• Prepare and deliver food from the all day dining menu and cafe as required.
• Assist with morning breakfast set up and guest needs.

Skills

Guest service

Cash handling

Security awareness

Attention to detail

Analytical thinking

Job description

Mercure IT in Sydney seeks a Full Time Night Manager to oversee the hotel's overnight operations, ensuring guest satisfaction and the safety of the property.

You will provide efficient guest services at check-in/out, settle guest accounts with accurate cashiering, maintain security procedures, and support management with control processes; help with breakfast setup and morning guest needs as required.