Night Manager - Mercure Sydney Blacktown

Accorhotel; Sydney; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Free parking

Job summary

Mercure Sydney Blacktown is seeking an energetic and enthusiastic Full Time Night Manager to lead the hotel's overnight operation, ensuring guest satisfaction, safety and security of the property.

You will manage guest check-in/out, settle accounts, uphold hotel standards, assist with checks and balances, and support breakfast service on a 11pm–7:30am roster across seven days. RSA/First Aid qualification is desirable.

Qualifications

• Guest-focused approach in a fast-paced hotel environment.
• Ability to adapt to changing needs and solve problems quickly.
• Clear and confident written and verbal communication.

Responsibilities

• Provide efficient guest services including check in/out and information.
• Settle and maintain guest accounts with accurate cashiering.
• Maintain security procedures to protect guest confidentiality and safety.
• Uphold the hotel’s standard of professionalism.
• Be analytical with an eye for detail.
• Assist Guest Service Manager and General Manager with checks and balances.
• Prepare and deliver food from the all-day dining and café as required.
• Assist with morning breakfast setup and guest needs.

Skills

Guest focus

Adaptability

Communication

Night shift

RSA/First Aid

Tools

Opera

Microsoft Outlook

Microsoft Office

Job description

Company Description

Accor is the world's largest and fastest-growing hotel group with a network of more than 5,000 properties in over 90 countries. We are far more than a worldwide leader. Globally, we are more than 260,000 hospitality experts placing people at the heart of what we do and nurturing real passion for service and achievement beyond limits.

Mercure Sydney Blacktown is situated within a vibrant cultural hub, guests can explore local adventure hotspots from Featherdale Wildlife Park, Raging Waters, Eastern Creek Raceway and Sydney Zoo.

Mercure Sydney Blacktown has a range of room types, including spacious family rooms. Hotel services include 24-hour reception, guest laundry, cafe, restaurant, all-day dining, small meeting room, a large outdoor area and free open-air parking.

Job Description

We are seeking an energetic and enthusiastic Full Time Night Manager to ensure the smooth and efficient running of the Hotel's overnight operation, ensuring maximum guest satisfaction as well as the safety and security of the property.

What will you be doing?

• Provide efficient guest services including check in/out, request handling and providing hotel information


• Settle and maintain guest accounts, ensuring cashiering is accurate


• Maintain strict security procedures to ensure guest confidentiality and safety


• Maintain the hotels standard of professionalism


• Be analytical and possess an eye for detail


• Assist the Guest Service Manager and General Manager in a variety of check and balance procedures


• Prepare and deliver food from the all day dining menu and cafe as required.


• Assist with morning breakfast set up and guest needs

Qualifications

Your Skills and experience include:

• Guest obsessed focus with the ability to flex in a fast paced and ever changing environment


• Ability to navigate through change and provide quick thinking solutions should problems arise


• Clear and confident communication skills - both written and verbal


• Knowledge of Microsoft Outlook, Microsoft Office and Opera.


• RSA and First Aid qualifications or willingness to obtain


• Ability to work 11pm - 7.30am across a 7 day roster

Additional Information

What's in it for you

• An opportunity to Work Your Way, Learn Your Way and experience Benefits Your Way at Accor


• Ability to really contribute and feel pride in knowing you have made a difference to the greater good of the Hotel Operation


• Work alongside passionate industry professionals


• Western Sydney Location with free parking available