Night Manager - Mercure Sydney Blacktown

Mercure; Sydney; Sur place; AUD 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

Free parking

Accor benefits

Résumé du poste

Mercure Sydney is seeking an energetic Full Time Night Manager to oversee the hotel’s overnight operations, ensuring guest satisfaction and the safety of the property. You’ll manage check‑ins/outs, guest requests and cash handling.

Strong communication and IT skills (Outlook, Office, Opera) are required, along with RSA and First Aid or willingness to obtain. You’ll work 11pm–7:30am on a 7‑day roster at a Western Sydney location with free parking.

Qualifications

• Guest-focused mindset required.
• Adaptability in a fast-paced environment.
• Clear and confident written and verbal communication.
• Proficiency with MS Outlook, Office, and Opera.
• RSA and First Aid qualifications or willingness to obtain.
• Ability to work 11pm–7:30am across a 7‑day roster.

Responsabilités

• Provide efficient guest services including check in/out, request handling and providing hotel information
• Settle and maintain guest accounts, ensuring cashiering is accurate
• Maintain strict security procedures to ensure guest confidentiality and safety
• Maintain the hotels standard of professionalism
• Be analytical and possess an eye for detail
• Assist the Guest Service Manager and General Manager in a variety of check and balance procedures
• Prepare and deliver food from the all day dining menu and cafe as required.
• Assist with morning breakfast set up and guest needs

Connaissances

Guest-focused

Change management

Clear communication

MS Outlook

Opera

RSA

First Aid

Outils

Microsoft Outlook

Microsoft Office

Opera

Description du poste

Job Description

We are seeking an energetic and enthusiastic Full Time Night Manager to ensure the smooth and efficient running of the Hotel's overnight operation, ensuring maximum guest satisfaction as well as the safety and security of the property.

What will you be doing?

• Provide efficient guest services including check in/out, request handling and providing hotel information
• Settle and maintain guest accounts, ensuring cashiering is accurate
• Maintain strict security procedures to ensure guest confidentiality and safety
• Maintain the hotels standard of professionalism
• Be analytical and possess an eye for detail
• Assist the Guest Service Manager and General Manager in a variety of check and balance procedures
• Prepare and deliver food from the all day dining menu and cafe as required.
• Assist with morning breakfast set up and guest needs

Qualifications

Your Skills and experience include:

• Guest obsessed focus with the ability to flex in a fast paced and ever changing environment
• Ability to navigate through change and provide quick thinking solutions should problems arise
• Clear and confident communication skills – both written and verbal
• Knowledge of Microsoft Outlook, Microsoft Office and Opera.
• RSA and First Aid qualifications or willingness to obtain
• Ability to work 11pm - 7.30am across a 7 day roster

Additional Information

What’s in it for you

• An opportunity to Work Your Way, Learn Your Way and experience Benefits Your Way at Accor
• Ability to really contribute and feel pride in knowing you have made a difference to the greater good of the Hotel Operation
• Work alongside passionate industry professionals
• Western Sydney Location with free parking available