Assistant Night Manager

Crowne Plaza Surfers Paradise; Gold Coast City; On-site; AUD 65,000 - 75,000; Full time

Job summary

Crowne Plaza Surfers Paradise is hiring an Assistant Night Manager to oversee hotel operations during the night, ensure front office efficiency, guest safety, and exceptional service. The role is full-time and on-site in Surfers Paradise, QLD.

You will supervise night staff, manage check-ins/check-outs, and generate nightly reports to uphold brand standards. Ideal candidates have strong front office and night audit skills, solid customer service abilities, and proven leadership.

Qualifications

• Experience with hotel front office and night audit procedures.
• Proven customer service and guest relations abilities.
• Leadership and ability to coach night staff.
• Strong organizational skills and time management.
• Knowledge of safety, security and emergency procedures.
• Excellent verbal and written communication.
• Experience in hotel operations or hospitality management.
• Able to work overnight shifts, weekends and public holidays.
• Knowledge of the Gold Coast area is advantageous.
• Formal hospitality training is beneficial but not essential.

Responsibilities

• Supervise night staff and coordinate workloads.
• Oversee check-ins/check-outs and guest inquiries at night.
• Complete nightly audits, prepare reports, ensure brand standards.
• Maintain cash-handling procedures and security protocols.
• Liaise with other departments and respond to incidents or emergencies.
• Maintain a welcoming atmosphere for late arrivals and early departures.

Skills

Front office/night audit

Customer service

Team leadership

Operations & organization

Safety & security procedures

Communication skills

Hospitality management experience

Shift availability

Knowledge of Gold Coast

Hospitality qualification beneficial

Education

Hospitality management qualification beneficial

Tools

Property Management System

Cash handling procedures

Job description

Company Description

Crowne Plaza Surfers Paradise is a global upscale hotel focused on creating successful, energizing stays for business and leisure guests. Located between the lively Surfers Paradise entertainment strip and Broadbeach’s relaxed shopping and dining precinct, the hotel offers two towers with a wide range of accommodation options. Guests enjoy spacious rooms with impressive views of the Gold Coast coastline and hinterland, as well as five onsite dining experiences including signature venues Balthazar Wine & Dining and SIFU. With 14 function rooms, dedicated business facilities, and an experienced events team, the hotel is a preferred choice for professional meetings, conferences, and special events. Team members join a professional, guest-focused environment where service excellence and memorable experiences are at the heart of each stay.

Role Description

The Assistant Night Manager is a full-time, on-site position based at Crowne Plaza Surfers Paradise in Surfers Paradise, QLD. This role supports the Night Manager in overseeing hotel operations during the night, ensuring smooth front office functions, guest safety, and exceptional service delivery. Key responsibilities include supervising night staff, coordinating check-ins and check-outs, resolving guest inquiries and issues, and monitoring lobby and public areas for cleanliness and presentation. The Assistant Night Manager will complete nightly audits, prepare reports, and ensure compliance with brand standards, cash-handling procedures, and security protocols. The role also involves liaising with other departments, responding to incidents or emergencies, and helping maintain a welcoming atmosphere for late-arrival guests and early departures.

Qualifications

• Strong hotel front office and night audit skills, including experience with property management systems and cash-handling procedures.
• Proven customer service and guest relations abilities, with a focus on conflict resolution, problem solving, and maintaining composure under pressure.
• Team leadership and people management skills, including supervising night staff, coaching team members, and coordinating workloads.
• Operational and organizational skills, such as time management, attention to detail, and the ability to manage multiple tasks across departments.
• Understanding of safety, security, and emergency procedures relevant to hotel night operations.
• Excellent verbal and written communication skills, with the ability to interact professionally with guests, colleagues, and external partners.
• Previous experience in hotel operations or hospitality management, ideally in a similar night management or supervisory role.
• Availability to work overnight shifts, weekends, and public holidays as required.
• Knowledge of the Gold Coast area and local attractions is an advantage.
• Formal training or qualification in hospitality, tourism, or hotel management is beneficial but not essential.