Guest Experience Coordinator - Overnight Programs

Taronga Conservation Society Australia; Sydney; On-site; AUD 67,000 - 82,000; Part time

Benefits offered by this job

Complimentary passes for family and aff

Free onsite parking

Discounts on Taronga accommodation

Discounted food & beverages

Discounted Fitness Passport

Social team activities

Job summary

Taronga Zoo Sydney is seeking experienced Guest Experience Coordinators to join our Overnight Programs team. You will lead a high-performing team of Guest Experience Officers to deliver world-class guest experiences and convey Taronga’s conservation messages.

Casual and permanent part-time roles are available with overnight shifts. You may stay in Guides Accommodation between shifts; RSA, First Aid and NSW Working with Children checks are required.

Qualifications

• Demonstrated team leader/supervisor experience within the Customer Services, Tourism or Hospitality industry.
• RSA certification or the potential to obtain certification.
• Senior First Aid and Advanced Resuscitation qualifications.
• Obtain and maintain a NSW Working with Children Check.
• NSW Driver's Licence or ability to obtain recognition.

Responsibilities

• Lead and coach a team of Guest Experience Officers to deliver high-quality guest service across visitor operations and programs.
• Deliver guided experiences for accommodation guests and general zoo patrons, including VIP functions.
• Coordinate overnight shifts and ensure coverage for Casual and Permanent Part-Time roles (minimum 1 overnight shift/week for Casual; 2 for PT).
• Communicate Taronga’s education and conservation messages in line with Taronga’s values to inspire change.
• Promote sustainability and safety standards; report incidents per Taronga’s WHS Charter.

Skills

Team leader

Guest experience

RSA certification

First Aid/Resuscitation

Working with Children Check (NSW)

Driver's license

Education

Hospitality/Customer service experience

Job description

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Role: Guest Experience Coordinator - Overnight Programs

• Located at Sydney’s Iconic Taronga Zoo
• Casual & part-time positions available!

Part-time

• TCSA Wages Employees Award, Guest Experience Coordinator, annual package $74,835(includes base salary $66,026 + plus superannuation & leave loading)

Casual

• TCSA Wages Employees Award, Guest Experience Coordinator, hourly rate $41.48 (includes hourly base rate $33.30 + plus superannuation & leave loading)

Taronga Zoo Sydney is looking for experienced and motivated Guest Experience Coordinators to join our Overnight Programs team!

Play a key role in delivering world-class guest experiences at Taronga Zoo. You'll bring Taronga's conservation and education messages to life by leading a high-performing team of Guest Experience Officers and empower guests to become advocates for wildlife and conservation.

If you're looking to step into a rewarding role within the overnight programs team, we’d love to hear from you!

About the Role…

Lead staff to provide a “world class” customer service experience across all visitor operations and programs.

Deliver guided tours to zoo guests as required, including but not limited to accommodation guests, general zoo patrons and for VIP Functions.

If you are applying for the Casual role, you need to be able to maintain minimum of 1 overnight shift per week.

If you are applying for the Permanent Part Time role you need to be able to maintain 2 overnight shifts per week.

Approx. AM Shifts:

• 6:30am – 10am
• 6:30am – 9:30am
• 7am – 10am

Approx. PM Shifts:

• 5pm – 10pm
• 5:30pm to 10:30pm

Upon completion of the PM shift, you will be required to stay overnight in Taronga Zoo at our dedicated Guides Accommodation. You will start your next shift the following morning as per the times listed above.

• Comply with Taronga’s Customer Service Charter and suggest initiatives for further improvement to ensure industry leading standards are maintained.
• Lead, mentor and coach a team of Guest Experience Officers to deliver high quality customer service experiences in order to provide excellent guest experience and promote repeat visitation.
• Communicate Taronga’s education and conservation messages both internally and externally, ensuring all communications align with Taronga’s values to inspire change in accordance with Taronga’s vision and strategic pillars.
• Work effectively as a member of a high performing team, to assist Taronga in its achievement of strategic outcomes.
• Comply with and suggest sustainability practices in the workplace to help achieve Taronga’s sustainability targets and reduce environmental impact.
• Comply with and report any Work, Health and Safety incidents in line with Taronga’s Work, Health and Safety Charter.

About You…

We are looking for candidates that have:

• Demonstrated team leader/supervisor experience within the Customer Services, Tourism or Hospitality industry
• Responsible Service of Alcohol (RSA) certification or the potential to obtain certification
• Hold and maintain a current Senior First Aid and Advanced Resuscitation qualification at your own expense
• Obtain and maintain a current paid NSW Working with Children Check.
• Hold a current NSW Drivers License or ability to have existing license formally recognised, including manual and maintain at your own expense.

Our employees enjoy generous employment conditions including some of the following:

• Complimentary family and friends passes across both Taronga’s Sydney & Dubbo Zoo’s
• Free onsite car parking, outside of peak periods
• A wide range of discounts on our award winning accommodation across both sites
• Discounted food and beverage purchases across the sites
• Discounted Fitness Passport
• We’re a social team - there’s always lots going on around the zoo that we get involved with!
• + more!

Taronga is an equal opportunity employer, where we recognise the diversity of our workforce and community – be it on the basis of gender, age, culture, religion, language or personal circumstances.

Taronga is also committed to building on the perspectives, experience, knowledge and skills that this diversity brings to our organisation.

About Applying…

Please submit your resume and a cover letter of one page. You are also required to complete the two target questions as part of your application.

• Taronga’s mission is “For the Wild.” How would you incorporate conservation messaging naturally into an overnight experience?
• Our overnight experiences are often once-in-a-lifetime moments. How would you personally contribute to making a guests stay unforgettable?
• I am applying for the Casual role, and understand I must be able to maintain minimum of 1 overnight shift per week
• I am applying for the Part-time role, and understand I must be able to maintain 2 overnight shifts per week

Applications Close: 11:59pm Tuesday 17 November 2026