Spa Host: Warm Front Desk Concierge (Casual)

RACV; Gold Coast City; Sur place; AUD 39 000 - 47 000; Plein temps

Avantages offerts par ce poste

Casual hourly rate + penalties

Generous benefits

Training and career progression

Laundered uniform

Complimentary parking onsite

Employee of the month awards

Résumé du poste

RACV Royal Pines Resort on the Gold Coast is seeking a Spa Host for One Spa. You will welcome guests at reception, handle inquiries and bookings, and ensure a seamless guest experience across a premium spa setting.

This casual role offers approx 3 shifts/week (20 hours) with 8:15am–5:30pm days, including weekends and public holidays. You’ll support spa operations, promote services, and uphold exceptional standards of presentation and service.

Qualifications

• Full availability and flexible to work a weekly rotating roster, including weekends and public holidays.
• Spa reception experience in a premium hotel/resort is preferred.
• Proficient in MS Office and written/verbal communication; familiarity with a wellness booking system is an advantage.
• Professional phone manner with excellent interpersonal skills.
• Demonstrate a friendly, positive attitude and team collaboration.
• Good time management, attention to detail and problem solving.
• Hold or be eligible for a Queensland Working with Children check (Blue Card).
• Exceptional personal presentation and grooming.

Responsabilités

• Greet guests at reception and handle phone inquiries and bookings.
• Manage appointment availability, reservations and payments.
• Prepare treatment rooms and maintain back-of-house duties.
• Promote One Spa products and services to guests.
• Provide administration support to the Spa Manager and Therapists.

Connaissances

Reception experience

Customer service

Administrative skills

MS Office

Booking system knowledge

Outils

PMS system

Description du poste

RACV Royal Pines Resort on the Gold Coast is seeking a Spa Host for One Spa. You will welcome guests at reception, handle inquiries and bookings, and ensure a seamless guest experience across a premium spa setting.

This casual role offers approx 3 shifts/week (20 hours) with 8:15am–5:30pm days, including weekends and public holidays. You’ll support spa operations, promote services, and uphold exceptional standards of presentation and service.