Outbound Fulfillment Team Lead (AM Shift)

Australian Pharmaceutical Industries (API); Sydney; On-site; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Team member discounts

Novated leasing options

Employee Assistance Program (EAP)

Job summary

Wesfarmers Health is seeking a Team Manager – Outbound (AM) to lead and optimise fulfilment and dispatch operations at our Sydney Fulfilment Centre in Marsden Park. You will ensure orders are waved, picked and dispatched on time, five days a week, 9 AM to 5 PM, reporting to the Operations Manager.

You will oversee multiple zones, drive a safe, efficient operation, and coach team members to meet service and cost KPIs.

Qualifications

• Experience leading teams in FMCG, supply chain or high-volume operations.
• Ability to use data to identify issues affecting teams and implement solutions.
• Experience leading change and communicating clearly to teams.
• Strong planning and long-term thinking in a busy operation.
• High School Certificate or equivalent; Business/Management/Logistics qualifications preferred.

Responsibilities

• Plan and manage fulfilment across multiple zones to meet service windows.
• Oversee dispatch, manifesting and driver handover to meet targets.
• Monitor daily productivity and safety to ensure high performance.
• Plan staffing to meet service and cost KPIs.
• Upskill team to cover peak activity and operational demands.
• Analyse QA and dispatch data to identify improvements.
• Collaborate with Inventory to optimise product flow and picking.
• Lead dispatch team and coordinate with other Fulfilment Centre teams.
• Promote safety culture and ensure compliance with standards.
• Support continuous improvement initiatives.

Skills

Leadership

FMCG

Data analysis

Change management

Communication

Education

High School Certificate

Business/Management/Logistics qualifications (preferred)

Job description

Wesfarmers Health is seeking a Team Manager – Outbound (AM) to lead and optimise fulfilment and dispatch operations at our Sydney Fulfilment Centre in Marsden Park. You will ensure orders are waved, picked and dispatched on time, five days a week, 9 AM to 5 PM, reporting to the Operations Manager.

You will oversee multiple zones, drive a safe, efficient operation, and coach team members to meet service and cost KPIs.