Team Manager Outbound - AM

Wesfarmers Health; Sydney; On-site; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Employee discounts across Wesfarmers

Professional development opportunities

Novated leasing options

Employee Assistance Program (EAP)

Job summary

Wesfarmers Health is seeking a Team Manager – Outbound (AM) to lead fulfilment and dispatch at the Sydney Fulfilment Centre, Marsden Park. You will ensure orders are waved, picked, and dispatched on time, while coaching a team across multiple zones.

Reporting to the Operations Manager, you’ll drive safe, efficient outcomes, optimise product flow with Inventory and Inbound teams, and use data to inform improvements. Monday–Friday, 9–5.

Qualifications

• Proven experience in a leadership role within FMCG, supply chain or a high‑volume operational environment.
• Ability to translate data into practical actions to protect teams and programmes.
• Experience leading change and implementing new processes with minimal disruption.
• Clear and concise communication to all team members and stakeholders.
• Understanding of drivers of success and long‑term planning for teams.

Responsibilities

• Plan and manage fulfilment activities across AFrame, Route, PiE, Case Pick, Fridge and GHIV/DD.
• Oversee dispatch operations, including manifesting and driver handover with targets.
• Monitor daily productivity and accuracy while preserving safety.
• Identify staffing needs to meet service and cost KPIs.
• Train and upskill team members to cover peak activity.
• Analyse QA, fulfilment and dispatch data to drive improvements.
• Collaborate with Inventory and Inbound teams to optimise flow.
• Lead and engage the dispatch team across Fulfilment Centre teams.
• Promote and uphold a strong safety culture and standards.
• Support continuous improvement initiatives and team feedback.

Skills

Leadership

Data-driven decisions

Change management

Clear communication

Strategic planning

Education

High School Certificate / Business

Tools

MS Excel

Job description

At Wesfarmers Health we strive to make health, beauty and wellness experiences simpler, more affordable and easier to access for all Australians.

Our portfolio includes well-known names like Priceline, Australian Pharmaceutical Industries, as well as our MediAesthetics brands - Clear Skincare Clinics and SILK Laser Clinics. In the digital space, we’re proud to have SISU Health and InstantScripts—and most recently, we’ve launched our newest retail beauty stores, atomica.

About us:

What began in 1910 as a small co-operative of just three pharmacies has grown into Wesfarmers Health—a leading Australian organisation in health, beauty, and wellness.

Today, Wesfarmers Health proudly employs over 3,600 team members, all committed to delivering accessible, innovative, and trusted health and beauty services to Australians nationwide, across retail, medi-aesthetics, digital health, and wholesale and supply chain operations.

What you’ll do:

We are seeking a Team Manager – Outbound (AM) to lead and optimise fulfilment and dispatch operations within our Sydney Fulfilment Centre at Marsden Park, working Monday to Friday from 9 AM to 5 PM. Reporting to the Operations Manager, you will play a key role in ensuring all customer orders are fulfilled on time, in full and with a high degree of accuracy. You will oversee multiple operational zones and drive safe, efficient, and high‑quality outcomes across the AM shift.

Key Responsibilities Include:

• Plan and manage fulfilment activities across AFrame, Route, PiE, Case Pick, Fridge and GHIV/DD, ensuring all orders are waved, picked and completed within required service windows
• Oversee dispatch operations, including order collation, manifesting, issuing to drivers and meeting dispatch targets
• Monitor daily productivity and accuracy to ensure optimal performance while maintaining a safe working environment
• Identify and plan staffing requirements to meet service and cost KPIs
• Train and upskill team members to ensure coverage across peak activity and operational demands
• Analyse QA, fulfilment and dispatch data to identify improvement opportunities and implement corrective actions
• Collaborate closely with Inventory and Inbound teams to optimise product flow and picking efficiencies
• Lead and engage the dispatch team, fostering strong collaboration with other Fulfilment Centre teams
• Promote and uphold a strong safety culture, ensuring compliance with safety, wellbeing and operational standards
• Support continuous improvement initiatives, encouraging team feedback, new ideas and better ways of working

If you’re ready to make a meaningful impact in a fast‑paced environment, we’d love to hear from you.

What you’ll bring:

• Proven experience in a leadership role within FMCG, supply chain or a high‑volume operational environment
• Demonstrated ability to use data, knowledge and experience to identify problems potentially impacting teams or programs and proactively develop and implement effective solutions
• Demonstrated capability to lead, support and manage change within teams. Understanding the impact on the team and taking ownership for implementation of change
• Demonstrated capability to communicate clearly and concisely ensuring messages are understood by all within the team using a range of communication techniques. Ability to express ideas clearly, listen effectively and provide feedback constructively
• Demonstrated understanding of key drivers of success within teams to enable achievement of organisational goals. Ability to think and plan goals in the long term as well as the present
• High School Certificate and/or qualifications in Business, Management or Logistics (preferred)

Why us?

• Access to employee benefits across Wesfarmers including team member discounts at Bunnings, Kmart, Target, Officeworks, OnePass, Priceline, atomica, Clear Skincare Clinics and Instant Scripts
• Ongoing professional development and career opportunities across the Wesfarmers Health Division and the broader Wesfarmers Group
• Novated leasing options
• Access to our Employee Assistance Program (EAP) - available to all team members and their immediate family members, 24/7, 365 days a year

Aboriginal and Torres Strait Islander Applicants

Wesfarmers Health aims to become an employer of choice for First Nations Australians, through investments that attract, empower and retain First Nations team members within our stores, distribution centres, clinics and corporate offices.

As part of the Wesfarmers group, we provide authentic support through a diverse range of programs and initiatives, designed to empower you on your journey towards personal achievement and professional advancement.