Team Manager Outbound - AM

Australian Pharmaceutical Industries (API); Sydney; On-site; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Team member discounts

Novated leasing options

Employee Assistance Program (EAP)

Job summary

Wesfarmers Health is seeking a Team Manager – Outbound (AM) to lead and optimise fulfilment and dispatch operations at our Sydney Fulfilment Centre in Marsden Park. You will ensure orders are waved, picked and dispatched on time, five days a week, 9 AM to 5 PM, reporting to the Operations Manager.

You will oversee multiple zones, drive a safe, efficient operation, and coach team members to meet service and cost KPIs.

Qualifications

• Experience leading teams in FMCG, supply chain or high-volume operations.
• Ability to use data to identify issues affecting teams and implement solutions.
• Experience leading change and communicating clearly to teams.
• Strong planning and long-term thinking in a busy operation.
• High School Certificate or equivalent; Business/Management/Logistics qualifications preferred.

Responsibilities

• Plan and manage fulfilment across multiple zones to meet service windows.
• Oversee dispatch, manifesting and driver handover to meet targets.
• Monitor daily productivity and safety to ensure high performance.
• Plan staffing to meet service and cost KPIs.
• Upskill team to cover peak activity and operational demands.
• Analyse QA and dispatch data to identify improvements.
• Collaborate with Inventory to optimise product flow and picking.
• Lead dispatch team and coordinate with other Fulfilment Centre teams.
• Promote safety culture and ensure compliance with standards.
• Support continuous improvement initiatives.

Skills

Leadership

FMCG

Data analysis

Change management

Communication

Education

High School Certificate

Business/Management/Logistics qualifications (preferred)

Job description

At Wesfarmers Health we strive to make health, beauty and wellness experiences simpler, more affordable and easier to access for all Australians.

Our portfolio includes well-known names like Priceline, Australian Pharmaceutical Industries, as well as our MediAesthetics brands - Clear Skincare Clinics and SILK Laser Clinics. In the digital space, we’re proud to have SISU Health and InstantScripts—and most recently, we’ve launched our newest retail beauty stores, atomica.

About us:

What began in 1910 as a small co-operative of just three pharmacies has grown into Wesfarmers Health—a leading Australian organisation in health, beauty, and wellness.

Today, Wesfarmers Health proudly employs over 3,600 team members, all committed to delivering accessible, innovative, and trusted health and beauty services to Australians nationwide, across retail, medi-aesthetics, digital health, and wholesale and supply chain operations.

What you’ll do:

We are seeking a Team Manager – Outbound (AM) to lead and optimise fulfilment and dispatch operations within our Sydney Fulfilment Centre at Marsden Park, working Monday to Friday from 9 AM to 5 PM. Reporting to the Operations Manager, you will play a key role in ensuring all customer orders are fulfilled on time, in full and with a high degree of accuracy. You will oversee multiple operational zones and drive safe, efficient, and high‑quality outcomes across the AM shift.

Key Responsibilities Include:

• Plan and manage fulfilment activities across AFrame, Route, PiE, Case Pick, Fridge and GHIV/DD, ensuring all orders are waved, picked and completed within required service windows
• Oversee dispatch operations, including order collation, manifesting, issuing to drivers and meeting dispatch targets
• Monitor daily productivity and accuracy to ensure optimal performance while maintaining a safe working environment
• Identify and plan staffing requirements to meet service and cost KPIs
• Train and upskill team members to ensure coverage across peak activity and operational demands
• Analyse QA, fulfilment and dispatch data to identify improvement opportunities and implement corrective actions
• Collaborate closely with Inventory and Inbound teams to optimise product flow and picking efficiencies
• Lead and engage the dispatch team, fostering strong collaboration with other Fulfilment Centre teams
• Promote and uphold a strong safety culture, ensuring compliance with safety, wellbeing and operational standards
• Support continuous improvement initiatives, encouraging team feedback, new ideas and better ways of working

What you’ll bring:

• Proven experience in a leadership role within FMCG, supply chain or a high‑volume operational environment
• Demonstrated ability to use data, knowledge and experience to identify problems potentially impacting teams or programs and proactively develop and implement effective solutions
• Demonstrated capability to lead, support and manage change within teams. Understanding the impact on the team and taking ownership for implementation of change
• Demonstrated capability to communicate clearly and concisely ensuring messages are understood by all within the team using a range of communication techniques. Ability to express ideas clearly, listen effectively and provide feedback constructively
• Demonstrated understanding of key drivers of success within teams to enable achievement of organisational goals. Ability to think and plan goals in the long term as well as the present
• High School Certificate and/or qualifications in Business, Management or Logistics (preferred)

Why us?

• Access to employee benefits across Wesfarmers including team member discounts at Bunnings, Kmart, Target, Officeworks, OnePass, Priceline, atomica, Clear Skincare Clinics and Instant Scripts
• Ongoing professional development and career opportunities across the Wesfarmers Health Division and the broader Wesfarmers Group
• Novated leasing options
• Access to our Employee Assistance Program (EAP) - available to all team members and their immediate family members, 24/7, 365 days a year

Aboriginal and Torres Strait Islander Applicants

Wesfarmers Health aims to become an employer of choice for First Nations Australians, through investments that attract, empower and retain First Nations team members within our stores, distribution centres, clinics and corporate offices.

As part of the Wesfarmers group, we provide authentic support through a diverse range of programs and initiatives, designed to empower you on your journey towards personal achievement and professional advancement.