AM Outbound Team Lead - Fast-Paced Fulfilment

Australian Pharmaceutical Industries Ltd; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Employee discounts across Wesfarmers

Career development opportunities

Novated leasing options

Employee Assistance Program (EAP)

Job summary

Wesfarmers Health, Sydney Fulfilment Centre in Marsden Park, NSW, seeks a Team Manager - Outbound (AM) to lead fulfilment and dispatch operations. You will oversee multiple zones, drive accuracy, and ensure orders are completed on time, with a focus on safety and high-quality outcomes.

Reporting to the Operations Manager, you will manage staffing, coach team members, analyse performance data, and collaborate with Inventory and Inbound teams to optimise product flow.

Qualifications

• Leadership experience in FMCG or high-volume operations.
• Data-driven problem solving.
• Experience managing change within teams.
• Clear, concise communication across teams.
• Ability to plan long-term goals and translate into action.
• High School Certificate or related qualification (preferred).

Responsibilities

• Plan and manage fulfilment activities across AFrame, Route, PiE, Case Pick, Fridge and GHIV/DD, ensuring orders are waved, picked and completed within service windows.
• Oversee dispatch operations, including order collation, manifesting, issuing to drivers and meeting dispatch targets.
• Monitor daily productivity and accuracy to ensure safe, efficient operations.
• Identify staffing requirements to meet service and cost KPIs.
• Train and upskill team members to cover peak activity and operational demands.
• Analyse QA, fulfilment and dispatch data to identify improvements and implement corrective actions.
• Collaborate with Inventory and Inbound teams to optimise product flow and picking efficiencies.
• Lead and engage the dispatch team in partnership with other Fulfilment Centre teams.
• Promote and uphold a strong safety culture and compliance with safety standards.
• Support continuous improvement initiatives and encourage team feedback.

Skills

Leadership

Data analysis

Change management

Communication

Strategic planning

Education

High School Certificate or equivalent

Business/Management/Logistics qualifications (preferred)

Job description

Wesfarmers Health, Sydney Fulfilment Centre in Marsden Park, NSW, seeks a Team Manager - Outbound (AM) to lead fulfilment and dispatch operations. You will oversee multiple zones, drive accuracy, and ensure orders are completed on time, with a focus on safety and high-quality outcomes.

Reporting to the Operations Manager, you will manage staffing, coach team members, analyse performance data, and collaborate with Inventory and Inbound teams to optimise product flow.