Orthodontic Treatment Concierge & Patient Experience

Angle House Orthodontics; Melbourne; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Incentives

Modern practice technology

Meaningful patient impact

Job summary

Angle House Orthodontics in Balwyn, Melbourne, is seeking an enthusiastic Treatment Coordinator / Sales Consultant who loves connecting with people and guiding families through treatment options. As the first point of contact, you’ll deliver a welcoming experience, coordinate appointments and referrals, and support marketing and patient engagement initiatives.

This role combines customer service, treatment coordination, administration and sales, with opportunities for KPI-driven achievement and

Qualifications

• Experience in treatment coordination, sales or customer service is preferred.
• Experience with patient consultations and coordination is advantageous.
• Dental or medical experience is highly regarded but not essential.

Responsibilities

• Deliver an exceptional new patient experience from consultation through to treatment commencement.
• Build rapport with patients and families while discussing treatment recommendations and payment options.
• Maintain accurate patient records, treatment notes and correspondence.
• Coordinate patient and referring dentist communications.
• Manage specialist and dental referrals and follow-up activities.
• Proactively follow up patients considering treatment using phone, email and our PRM system.
• Respond to online enquiries and maintain accurate records.
• Assist with referral relationship activities, practice marketing, events and community engagement.
• Support social media and patient engagement initiatives.

Skills

People skills

Communication

Goal-oriented

Customer service

Team collaboration

Tools

CRM software

Microsoft Office

Job description

Angle House Orthodontics in Balwyn, Melbourne, is seeking an enthusiastic Treatment Coordinator / Sales Consultant who loves connecting with people and guiding families through treatment options. As the first point of contact, you’ll deliver a welcoming experience, coordinate appointments and referrals, and support marketing and patient engagement initiatives.

This role combines customer service, treatment coordination, administration and sales, with opportunities for KPI-driven achievement and