Orthodontic Treatment Coordinator — Patient Experience Pro

Clear Orthodontics; Melbourne; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Probation bonus

Training & development

Supportive team

Career growth

Impactful work

Job summary

Clear Orthodontics is seeking a motivated Treatment Coordinator to join our growing practice in Melbourne. You will guide patients through consultations, discuss treatment options and costs, and coordinate care alongside our clinicians to ensure a smooth orthodontic journey.

Key duties include welcoming new patients, explaining plans, maintaining records, and building lasting patient relationships through proactive follow-ups. A dental/orthodontic background is advantageous.

Qualifications

• Proven customer service experience with a focus on communication and building relationships.
• Excellent verbal communication, telephone manner and presentation skills, with the confidence to communicate professionally with patients.
• Strong organisational and time management skills, with the ability to coordinate appointments and follow-ups.
• Demonstrated experience with working in teams to deliver business outcomes.
• Motivated self-starter with the ability to work autonomously and comfortable being measured by KPIs.
• Experience liaising and building professional relationships with general dental practitioners, specialist clinics and other healthcare providers (desirable).
• Orthodontic &/or Dental experience (highly advantageous).

Responsibilities

• Welcoming and guiding new patients through the consultation and treatment planning process
• Supporting our clinicians in explaining recommended treatment plans, options and associated costs
• Helping patients understand their options to make informed decisions about their treatment
• Building strong patient relationships through ongoing communication, follow-ups and customer care
• Coordinating treatment acceptance and follow-up processes to support practice targets
• Taking patient records, including clinical photos and scans
• Preparing treatment plans and maintaining accurate clinical records
• Managing patient enquiries and ensuring timely follow-up throughout the decision-making process
• Working collaboratively with the clinicians and wider team to deliver positive patient experiences

Job description

Clear Orthodontics is seeking a motivated Treatment Coordinator to join our growing practice in Melbourne. You will guide patients through consultations, discuss treatment options and costs, and coordinate care alongside our clinicians to ensure a smooth orthodontic journey.

Key duties include welcoming new patients, explaining plans, maintaining records, and building lasting patient relationships through proactive follow-ups. A dental/orthodontic background is advantageous.