Front Office Reception/Patient Sales Coordinator

Dental Boutique; Melbourne; On-site; AUD 48,000 - 64,000; Full time

Benefits offered by this job

Structured training

Beautiful clinic environment

Opportunity to make a real impact in˙l

Job summary

Dental Boutique in Balwyn is seeking a Patient Coordinator to warmly welcome patients and manage the journey from enquiry to treatment. This full‑time role blends customer service with sales, building rapport, guiding decisions, and delivering outstanding experiences.

You will grow into leading patient consultations, presenting treatment options, and driving thoughtful conversions while working closely with a supportive clinical team in a beautiful clinic environment.

Qualifications

• Minimum 1 year in customer service and/or sales.
• Proven ability to build rapport and guide conversations.
• Strong organisational skills and attention to detail.
• Proactive, results-driven mindset with a knack for influencing.

Responsibilities

• Welcome patients with professionalism and warmth.
• Manage appointment scheduling, check-ins, and check-outs.
• Handle phone and online enquiries with confidence and care.
• Support patients through their treatment journey from enquiry to conversion.
• Maintain accurate records and complete administrative tasks efficiently.
• Work closely with the clinical team to ensure a seamless patient experience.

Skills

Customer service

Sales experience

Job description

At Dental Boutique, we don’t just change smiles – we change lives. With over 50,000 smile transformations across Australia and New Zealand, we combine world‑class expertise, artistry, and innovation to deliver natural, confidence‑boosting results.

We’re excited to be welcoming you to our clinic in Balwynand are looking for a driven, customer‑focused professional to join our team.

This is a full‑time position and we are specifically seeking candidates who are looking for a long‑term, full‑time career opportunity.

About the Role:

You’ll join us as a Patient Coordinator, becoming the warm, welcoming face of our Balwyn clinic. From day one, you’ll play a key role in delivering an exceptional client experience while also supporting the patient journey from enquiry through to treatment.

This is a customer service and sales‑focused role, ideal for someone who thrives on building relationships, guiding decisions, and delivering results.

What You’ll Be Doing

• Welcome patients with professionalism and warmth
• Manage appointment scheduling, check‑ins, and check‑outs
• Handle phone and online enquiries with confidence and care
• Support patients through their treatment journey from initial enquiry to conversion
• Maintain accurate records and complete administrative tasks efficiently
• Work closely with the clinical team to ensure a seamless patient experience

What You’ll Be Growing Into

• Leading patient consultations and presenting treatment options
• Building trust and rapport to guide patients through decision‑making
• Managing treatment plans, follow‑ups, and ongoing communication
• Driving sales conversions through genuine connection and education
• Contributing to the overall performance and success of the clinic

About You

• Minimum 1 years’ experience in customer service and/or sales
• Proven ability to build rapport and confidently guide conversations
• Strong organisational skills and attention to detail
• A proactive, results‑driven mindset with a natural ability to influence
• Comfortable working in a fast‑paced, team‑oriented environment

What We Offer

• Structured training in our Balwyn clinic
• A beautiful clinic environment and supportive team culture
• The opportunity to make a real impact in people’s lives

About Us

At Dental Boutique, we are more than just a dental practice, we are a team dedicated to transforming lives through exceptional dentistry.

Everything we do is guided by our core values:

• Above and Beyond
• Take initiative and ownership
• Pay attention to details
• Strive for exceptional outcomes in everything you do
• Excel with Passion and Care
• Embrace constructive feedback and continuous growth
• Show kindness and empathy to patients and teammates
• Bring passion and positivity into your work by loving what you do
• Positivity and Happiness
• Treat patients and colleagues with care and respect
• Contribute positively as a supportive team player

Embracing these values creates a foundation where our people and clients are motivated, valued, and empowered to grow with confidence and well‑being.