Patient Experience & Sales Coordinator

Dental Boutique; Melbourne; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Structured training

Supportive team culture

Beautiful clinic environment

Impactful work

Job summary

Dental Boutique in Balwyn is seeking a Patient Coordinator to welcome patients and guide them through their journey from enquiry to treatment. You will support the patient journey with a warm, professional approach and help drive successful outcomes.

The role emphasizes customer service and sales, with training at our Balwyn clinic and a focus on building relationships and delivering an exceptional client experience.

Qualifications

• Minimum 1 years’ experience in customer service and/or sales.
• Proven ability to build rapport and confidently guide conversations.
• Strong organisational skills and attention to detail.
• A proactive, results-driven mindset with a natural ability to influence.
• Comfortable working in a fast-paced, team-oriented environment.

Responsibilities

• Welcome patients with professionalism and warmth.
• Manage appointment scheduling, check-ins, and check-outs.
• Handle phone and online enquiries with confidence and care.
• Support patients through their treatment journey from initial enquiry to conversion.
• Maintain accurate records and complete administrative tasks efficiently.
• Work closely with the clinical team to ensure a seamless patient experience.

Skills

Customer service

Sales

Relationship-building

Communication

Organisational skills

Job description

At Dental Boutique, we don’t just change smiles – we change lives. With over 50,000 smile transformations across Australia and New Zealand, we combine world-class expertise, artistry, and innovation to deliver natural, confidence-boosting results.

We’re excited to be welcoming you to our clinic in Balwynand are looking for a driven, customer-focused professional to join our team.

This is a full-time position and we are specifically seeking candidates who are looking for a long-term, full-time career opportunity.

About the Role:

You’ll join us as aPatient Coordinator, becoming the warm, welcoming face of our Balwyn clinic. From day one, you’ll play a key role in delivering an exceptional client experience while also supporting the patient journey from enquiry through to treatment.

This is acustomer service and sales-focused role, ideal for someone who thrives on building relationships, guiding decisions, and delivering results.

Please note:This role requiresone month of initial training at our Balwyn clinic!

What You’ll Be Doing

• Welcome patients with professionalism and warmth
• Manage appointment scheduling, check-ins, and check-outs
• Handle phone and online enquiries with confidence and care
• Support patients through their treatment journey from initial enquiry to conversion
• Maintain accurate records and complete administrative tasks efficiently
• Work closely with the clinical team to ensure a seamless patient experience

What You’ll Be Growing Into

• Leading patient consultations and presenting treatment options
• Building trust and rapport to guide patients through decision-making
• Managing treatment plans, follow-ups, and ongoing communication
• Driving sales conversions through genuine connection and education
• Contributing to the overall performance and success of the clinic

About You

• Minimum 1 years’ experience in customer service and/or sales
• Proven ability to build rapport and confidently guide conversations
• Strong organisational skills and attention to detail
• A proactive, results-driven mindset with a natural ability to influence
• Comfortable working in a fast-paced, team-oriented environment

What We Offer

• Structured training in our Balwyn clinic
• A beautiful clinic environment and supportive team culture
• The opportunity to make a real impact in people’s lives

About Us

At Dental Boutique, we are more than just a dental practice, we are a team dedicated to transforming lives through exceptional dentistry.

Everything we do is guided by our core values:

• Above and Beyond
• Take initiative and ownership
• Pay attention to details
• Strive for exceptional outcomes in everything you do
• Excel with Passion and Care
• Embrace constructive feedback and continuous growth
• Show kindness and empathy to patients and teammates
• Bring passion and positivity into your work by loving what you do
• Positivity and Happiness
• Treat patients and colleagues with care and respect
• Contribute positively as a supportive team player

Embracing these values creates a foundation where our people and clients are motivated, valued, and empowered to grow with confidence and well-being.

How to Apply

If you’re ready to take the next step in your customer service and sales career, we’d love to hear from you.

Submit your resume along with a cover letter outlining your experience and why you’re a great fit for this role.

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