Treatment Coordinator

Clear Orthodontics; Melbourne; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Probation bonus

Training & development

Supportive team

Career growth

Impactful work

Job summary

Clear Orthodontics is seeking a motivated Treatment Coordinator to join our growing practice in Melbourne. You will guide patients through consultations, discuss treatment options and costs, and coordinate care alongside our clinicians to ensure a smooth orthodontic journey.

Key duties include welcoming new patients, explaining plans, maintaining records, and building lasting patient relationships through proactive follow-ups. A dental/orthodontic background is advantageous.

Qualifications

• Proven customer service experience with a focus on communication and building relationships.
• Excellent verbal communication, telephone manner and presentation skills, with the confidence to communicate professionally with patients.
• Strong organisational and time management skills, with the ability to coordinate appointments and follow-ups.
• Demonstrated experience with working in teams to deliver business outcomes.
• Motivated self-starter with the ability to work autonomously and comfortable being measured by KPIs.
• Experience liaising and building professional relationships with general dental practitioners, specialist clinics and other healthcare providers (desirable).
• Orthodontic &/or Dental experience (highly advantageous).

Responsibilities

• Welcoming and guiding new patients through the consultation and treatment planning process
• Supporting our clinicians in explaining recommended treatment plans, options and associated costs
• Helping patients understand their options to make informed decisions about their treatment
• Building strong patient relationships through ongoing communication, follow-ups and customer care
• Coordinating treatment acceptance and follow-up processes to support practice targets
• Taking patient records, including clinical photos and scans
• Preparing treatment plans and maintaining accurate clinical records
• Managing patient enquiries and ensuring timely follow-up throughout the decision-making process
• Working collaboratively with the clinicians and wider team to deliver positive patient experiences

Job description

Clear Orthodontics is a growing specialist orthodontic practice dedicated to creating confident smiles and delivering an exceptional patient experience.

We pride ourselves on providing outstanding customer service in a friendly, supportive and professional environment. Our team values collaboration and enjoys working together to create a positive experience for every patient. We're looking for a motivated Treatment Coordinator who shares our passion for patient care and attention to detail.

About Us

Clear Orthodontics is a growing specialist orthodontic practice dedicated to creating confident smiles and delivering an exceptional patient experience.

We pride ourselves on providing outstanding customer service in a friendly, supportive and professional environment. Our team values collaboration and enjoys working together to create a positive experience for every patient. We're looking for a motivated Treatment Coordinator who shares our passion for patient care and attention to detail.

About the Role

Combining patient care, effective communication and treatment coordination, you will work closely with our clinicians to guide patients through their orthodontic journey, helping them understand their recommended treatment options and feel confident in their decisions.

Key responsibilities:

• Welcoming and guiding new patients through the consultation and treatment planning process
• Supporting our clinicians in explaining recommended treatment plans, options and associated costs
• Helping patients understand their options to make informed decisions about their treatment
• Building strong patient relationships through ongoing communication, follow-ups and customer care
• Coordinating treatment acceptance and follow-up processes to support practice targets
• Taking patient records, including clinical photos and scans
• Preparing treatment plans and maintaining accurate clinical records
• Managing patient enquiries and ensuring timely follow-up throughout the decision-making process
• Working collaboratively with the clinicians and wider team to deliver positive patient experiences

About you

To be successful in this role, you will have:

• Proven customer service experience with a focus on communication and building relationships
• Excellent verbal communication, telephone manner and presentation skills, with the confidence to communicate professionally with patients
• Strong organisational and time management skills, with the ability to coordinate appointments and follow-ups
• Demonstrated experience with working in teams to deliver business outcomes
• Motivated self-starter with the ability to work autonomously and comfortable being measured by KPIs
• Experience liaising and building professional relationships with general dental practitioners, specialist clinics and other healthcare providers(desirable)
• Orthodontic &/or Dental experience (highly advantageous)

What We Offer

• Competitive remuneration based on experience
• Incentive bonus on completion of probation period
• Ongoing training and professional development
• A supportive and positive team culture
• Career growth opportunities within a growing practice
• The opportunity to make a genuine difference in patients' lives every day

Why You'll Love Working With Us

At Clear Orthodontics, we value reliability, teamwork, accountability and a positive attitude. We are looking for someone who genuinely enjoys helping people, thrives in a busy environment, and understands that the little details matter when delivering an exceptional patient experience.