Treatment coordinator

Angle House Orthodontics; Melbourne; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Incentives

Modern practice technology

Meaningful patient impact

Job summary

Angle House Orthodontics in Balwyn, Melbourne, is seeking an enthusiastic Treatment Coordinator / Sales Consultant who loves connecting with people and guiding families through treatment options. As the first point of contact, you’ll deliver a welcoming experience, coordinate appointments and referrals, and support marketing and patient engagement initiatives.

This role combines customer service, treatment coordination, administration and sales, with opportunities for KPI-driven achievement and

Qualifications

• Experience in treatment coordination, sales or customer service is preferred.
• Experience with patient consultations and coordination is advantageous.
• Dental or medical experience is highly regarded but not essential.

Responsibilities

• Deliver an exceptional new patient experience from consultation through to treatment commencement.
• Build rapport with patients and families while discussing treatment recommendations and payment options.
• Maintain accurate patient records, treatment notes and correspondence.
• Coordinate patient and referring dentist communications.
• Manage specialist and dental referrals and follow-up activities.
• Proactively follow up patients considering treatment using phone, email and our PRM system.
• Respond to online enquiries and maintain accurate records.
• Assist with referral relationship activities, practice marketing, events and community engagement.
• Support social media and patient engagement initiatives.

Skills

People skills

Communication

Goal-oriented

Customer service

Team collaboration

Tools

CRM software

Microsoft Office

Job description

Join a Leading Specialist Orthodontic Practice

Are you passionate about helping people achieve life-changing outcomes? Do you thrive on building relationships, delivering exceptional customer experiences and achieving results?

Angle House Orthodontics is seeking an enthusiastic and motivated Treatment Coordinator / Sales Consultant to join our team in Balwyn. This is an exciting opportunity for someone who loves connecting with people, enjoys working towards goals and wants to play a key role in helping patients begin their orthodontic journey.

As the first point of contact for many new patients, you will help create a welcoming, informative and memorable experience while guiding patients and families through their treatment options.

About Us

Angle House Orthodontics is a specialist orthodontic practice led by Dr Gopal Kataria, with over 25 years of experience creating beautiful smiles for children, teenagers and adults. We are committed to exceptional patient care and outstanding treatment outcomes.

About the Role

This varied role combines patient consultation, treatment coordination, administration, marketing support and relationship building.

You will help prospective patients understand their treatment options, support them through the decision-making process and contribute to increasing treatment commencement rates.

We're looking for someone who is confident, organised, proactive, results driven and genuinely enjoys helping people.

Key Responsibilities

• Deliver an exceptional new patient experience from consultation through to treatment commencement.
• Build rapport with patients and families while discussing treatment recommendations and payment options.
• Maintain accurate patient records, treatment notes and correspondence.
• Coordinate patient and referring dentist communications.
• Manage specialist and dental referrals and follow-up activities.
• Proactively follow up patients considering treatment using phone, email and our Patient Relationship Management (PRM) system.
• Respond to online enquiries and maintain accurate records.
• Assist with referral relationship activities, practice marketing, events and community engagement.
• Support social media and patient engagement initiatives.

About You

We are looking for someone who is:

• A natural people person who enjoys building relationships.
• Motivated, proactive and self-directed.
• Comfortable working towards targets and KPIs.
• Passionate about delivering exceptional customer service.
• Highly organised with excellent attention to detail.
• A confident communicator in person and over the phone.
• A supportive team player with a positive attitude.
• Experienced in treatment coordination, sales or customer service (preferred).
• Dental or medical experience is highly regarded but not essential.

What We Offer

• Competitive remuneration package.
• Performance-based incentives available.
• Modern specialist orthodontic practice with excellent systems and technology.
• The opportunity to make a meaningful difference in patients' lives every day.

If you are passionate about people, motivated by results and looking for a rewarding role within a thriving specialist practice, we would love to hear from you.