Patient Concierge & Treatment Sales Coordinator

Dental Boutique; Melbourne; On-site; AUD 48,000 - 64,000; Full time

Benefits offered by this job

Structured training

Beautiful clinic environment

Opportunity to make a real impact in˙l

Job summary

Dental Boutique in Balwyn is seeking a Patient Coordinator to warmly welcome patients and manage the journey from enquiry to treatment. This full‑time role blends customer service with sales, building rapport, guiding decisions, and delivering outstanding experiences.

You will grow into leading patient consultations, presenting treatment options, and driving thoughtful conversions while working closely with a supportive clinical team in a beautiful clinic environment.

Qualifications

• Minimum 1 year in customer service and/or sales.
• Proven ability to build rapport and guide conversations.
• Strong organisational skills and attention to detail.
• Proactive, results-driven mindset with a knack for influencing.

Responsibilities

• Welcome patients with professionalism and warmth.
• Manage appointment scheduling, check-ins, and check-outs.
• Handle phone and online enquiries with confidence and care.
• Support patients through their treatment journey from enquiry to conversion.
• Maintain accurate records and complete administrative tasks efficiently.
• Work closely with the clinical team to ensure a seamless patient experience.

Skills

Customer service

Sales experience

Job description

Dental Boutique in Balwyn is seeking a Patient Coordinator to warmly welcome patients and manage the journey from enquiry to treatment. This full‑time role blends customer service with sales, building rapport, guiding decisions, and delivering outstanding experiences.

You will grow into leading patient consultations, presenting treatment options, and driving thoughtful conversions while working closely with a supportive clinical team in a beautiful clinic environment.