Ophthalmology Practice: Senior Medical Receptionist & Lead

Work Initiatives; Canberra; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Competitive remuneration

Professional development opportunities

Collaborative team environment

Job summary

Canberra Eye Surgeons in Deakin, ACT is seeking a Senior Medical Receptionist to lead the reception and administrative team within the ophthalmology practice. You will be the first point of contact for patients, oversee clinic flow, and ensure accurate records and compliant processes.

The role requires 3–5 years in medical reception, staff supervision experience, and strong proficiency in practice management software and EHR systems.

Qualifications

• Minimum 3–5 years' experience in medical reception or medical administrative role.
• Proven experience in supervising or mentoring junior reception or administrative staff.
• Strong proficiency in medical practice management software and electronic health record (EHR) systems.
• Excellent organisational and time management skills with the ability to prioritise multiple tasks in a busy environment.
• Outstanding communication and interpersonal skills, with a calm and empathetic approach to patient interactions.

Responsibilities

• Manage the reception desk professionally and courteously; greet patients and direct them appropriately.
• Schedule and confirm patient appointments to optimise clinic flow and minimise waiting times.
• Process patient registrations and collect medical history information with complete documentation.
• Maintain patient records (electronic and paper) in line with privacy regulations and protocols.
• Handle telephone inquiries, take messages and direct calls to clinical or admin staff.
• Process patient payments and manage billing enquiries with accurate records.
• Coordinate pre- and post-operative care instructions for patients.
• Supervise and mentor junior reception and admin staff; provide training and guidance.
• Liaise with hospitals, GPs and allied health providers.
• Maintain a clean, welcoming reception and patient lounge area.
• Support the practice manager with admin tasks and continuous improvement initiatives.
• Assist with referrals and specialist correspondence in a timely manner.

Skills

Medical reception

Staff supervision

EHR systems

Practice management software

Microsoft Office

Customer service

Organisational skills

Communication skills

Tools

Practice management software

Electronic Health Records (EHR)

Microsoft Office

Job description

Canberra Eye Surgeons in Deakin, ACT is seeking a Senior Medical Receptionist to lead the reception and administrative team within the ophthalmology practice. You will be the first point of contact for patients, oversee clinic flow, and ensure accurate records and compliant processes.

The role requires 3–5 years in medical reception, staff supervision experience, and strong proficiency in practice management software and EHR systems.