Experienced Medical Receptionist

Best Practice Eyecare; Caloundra; On-site; AUD 42,000 - 60,000; Full time

Job summary

Best Practice Eyecare on the Sunshine Coast is seeking a Medical Receptionist to join our modern ophthalmology clinic. You will be the first point of contact for patients, delivering friendly service and efficient front-desk support.

This full-time role operates Monday to Friday in a supportive team, handling bookings, billing, Medicare claims and records while upholding patient care and accuracy in a fast-paced environment.

Qualifications

• Proven experience in medical administration or specialist reception (ophthalmology preferred).
• Excellent communication, problem-solving and customer service skills.
• Highly organised and diligent, with the ability to manage competing priorities in a fast-paced environment.
• Adaptable and flexible, comfortable working autonomously as well as in a team.
• Calm under pressure, well-presented and patient-focused.
• Strong computer literacy and the ability to pick up new systems quickly.

Responsibilities

• Oversee front desk operations and keep reception running smoothly day to day.
• Be the first point of contact for patients, representing the practice with professionalism and warmth.
• Manage incoming calls and patient enquiries with confidence and empathy.
• Coordinate patient bookings, scheduling and follow-ups.
• Manage billing, payments and Medicare claims efficiently and accurately.
• Maintain accurate patient records, including scanning and filing.
• Provide administrative support to practitioners and the clinical team.

Skills

Medical administration

Reception

Customer service

Tools

MS Office

Job description

Through growth we are looking to add to our reception team. Come and work within our supportive team in a modern, purpose-built ophthalmology clinic on the Sunshine Coast, offering comprehensive eye care with full diagnostic capabilities.

About the role

The Medical Receptionist is a full-time role, Monday to Friday, working within a supportive team in a modern, purpose-built ophthalmology clinic on the Sunshine Coast, offering comprehensive eye care with full diagnostic capabilities. You will be the first point of contact for patients, representing the practice with professionalism and warmth.

Key responsibilities

Oversee front desk operations and keep reception running smoothly day to day

Be the first point of contact for patients, representing the practice with professionalism and warmth

Manage incoming calls and patient enquiries with confidence and empathy

Coordinate patient bookings, scheduling and follow-ups

Manage billing, payments and Medicare claims efficiently and accurately

Maintain accurate patient records, including scanning and filing

Provide administrative support to practitioners and the clinical team

About you

Proven experience in medical administration or specialist reception (ophthalmology preferred)

Excellent communication, problem-solving and customer service skills

Highly organised and diligent, with the ability to manage competing priorities in a fast-paced environment

Adaptable and flexible, comfortable working autonomously as well as in a team

Calm under pressure, well‑presented and patient‑focused

Strong computer literacy and the ability to pick up new systems quickly