Medical Receptionist Ophthalmology Practice

Canberra Eye Surgeons; Canberra; On-site; AUD 65,000 - 90,000; Full time

Job summary

Canberra Eye Surgeons in Deakin, ACT is seeking a Senior Medical Receptionist to lead the front desk in a busy ophthalmology practice. You will greet patients, manage appointments, registrations and billing while mentoring junior staff and supporting the practice's administrative functions.

The role demands medical reception experience, strong EHR skills, excellent communication and a calm, professional approach.

Qualifications

• Minimum 3–5 years' experience in medical reception/administration
• Experience supervising or mentoring junior staff
• Proficient in medical practice management software and EHR systems
• Excellent organisational and time management skills
• Outstanding communication and interpersonal skills
• High accuracy in record-keeping and data entry
• Knowledge of patient confidentiality and privacy legislation (Australian standards)
• Proficiency in Microsoft Office
• Professional telephone manner
• Understanding of ophthalmology terminology (desirable) and willingness to learn

Responsibilities

• Greet patients and direct them courteously
• Schedule and confirm appointments to optimise clinic flow
• Process registrations and collect medical history information
• Manage patient records (electronic and paper) per privacy protocols
• Handle telephone inquiries and messages
• Process payments and billing enquiries
• Coordinate with hospitals, GPs, optometrists and specialists
• Maintain a clean and welcoming reception area
• Support the practice manager with admin tasks
• Assist with referrals and specialist correspondence as needed

Skills

Medical reception experience

Supervising junior staff

EHR systems

Time management

Communication

Data entry accuracy

Privacy/compliance

Microsoft Office

Phone etiquette

Ophthalmology terminology (desirable)

Job description

Medical Receptionist Ophthalmology Practice

Canberra Eye Surgeons is a dedicated ophthalmology practice committed to providing exceptional eye care and surgical services to the Canberra community. We pride ourselves on delivering high-quality patient care with a focus on clinical excellence and patient satisfaction. Our team of experienced eye surgeons and healthcare professionals work together to ensure every patient receives the best possible care in a welcoming and professional environment.

About the role

We are seeking a Senior Medical Receptionist for our Ophthalmology Practice to join our team in Deakin, ACT. This is a full-time position that plays a crucial role in the smooth operation of our practice and the patient experience. As Senior Medical Receptionist, you will be the first point of contact for our patients and a key member of our administrative team. Your role is essential to ensuring that our practice runs efficiently whilst maintaining the highest standards of patient care and satisfaction. You will take on a leadership responsibility within the reception and administrative function, supporting junior team members and contributing to the overall success of our ophthalmology practice.

Key responsibilities

• Managing the reception desk professionally and courteously, greeting patients and directing them appropriately
• Scheduling and confirming patient appointments, ensuring optimal clinic flow and minimising waiting times
• Processing patient registrations, collecting relevant medical history information and ensuring all documentation is complete and accurate
• Managing patient records, both electronic and paper-based, in compliance with privacy regulations and practice protocols
• Handling telephone inquiries, taking messages and directing calls to appropriate clinical or administrative staff
• Processing patient payments, managing billing enquiries and maintaining accurate financial records
• Liaising with external organisations such as hospitals, general practitioners and optometrists and other specialists
• Maintaining a clean, welcoming and organised reception environment and patient lounge
• Supporting the practice manager with administrative tasks as required
• Assisting with management of referrals and specialist correspondence in a timely manner

What we’re looking for

• Minimum 3–5 years' experience in a medical reception or medical administrative role, preferably in a specialist practice or healthcare setting
• Proven experience in supervising or mentoring junior reception or administrative staff
• Strong proficiency in medical practice management software and electronic health record (EHR) systems
• Excellent organisational and time management skills with the ability to prioritise multiple tasks in a busy environment
• Outstanding communication and interpersonal skills, with a calm and empathetic approach to patient interactions
• High level of accuracy and attention to detail in record-keeping and data entry
• Knowledge of patient confidentiality and privacy legislation, including compliance with Australian healthcare privacy standards
• Proficiency in Microsoft Office applications and general computer skills
• Professional telephone manner and ability to manage difficult situations tactfully
• Understanding of ophthalmology terminology and practice procedures is desirable but not essential, as training will be provided
• Current or willingness to obtain a first aid qualification
• Strong commitment to providing excellent customer service and supporting patient outcomes

What we offer

We are committed to creating a supportive and rewarding workplace for our team. We offer competitive remuneration, professional development opportunities and a collaborative team environment. Our team benefits from ongoing training and mentoring to develop your skills and career within the healthcare sector. We foster a culture of mutual respect, teamwork and continuous improvement. We encourage applications from all qualified candidates and are committed to creating an inclusive workplace.