Senior Medical Receptionist Ophthalmology Practice

Work Initiatives; Canberra; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Competitive remuneration

Professional development opportunities

Collaborative team environment

Job summary

Canberra Eye Surgeons in Deakin, ACT is seeking a Senior Medical Receptionist to lead the reception and administrative team within the ophthalmology practice. You will be the first point of contact for patients, oversee clinic flow, and ensure accurate records and compliant processes.

The role requires 3–5 years in medical reception, staff supervision experience, and strong proficiency in practice management software and EHR systems.

Qualifications

• Minimum 3–5 years' experience in medical reception or medical administrative role.
• Proven experience in supervising or mentoring junior reception or administrative staff.
• Strong proficiency in medical practice management software and electronic health record (EHR) systems.
• Excellent organisational and time management skills with the ability to prioritise multiple tasks in a busy environment.
• Outstanding communication and interpersonal skills, with a calm and empathetic approach to patient interactions.

Responsibilities

• Manage the reception desk professionally and courteously; greet patients and direct them appropriately.
• Schedule and confirm patient appointments to optimise clinic flow and minimise waiting times.
• Process patient registrations and collect medical history information with complete documentation.
• Maintain patient records (electronic and paper) in line with privacy regulations and protocols.
• Handle telephone inquiries, take messages and direct calls to clinical or admin staff.
• Process patient payments and manage billing enquiries with accurate records.
• Coordinate pre- and post-operative care instructions for patients.
• Supervise and mentor junior reception and admin staff; provide training and guidance.
• Liaise with hospitals, GPs and allied health providers.
• Maintain a clean, welcoming reception and patient lounge area.
• Support the practice manager with admin tasks and continuous improvement initiatives.
• Assist with referrals and specialist correspondence in a timely manner.

Skills

Medical reception

Staff supervision

EHR systems

Practice management software

Microsoft Office

Customer service

Organisational skills

Communication skills

Tools

Practice management software

Electronic Health Records (EHR)

Microsoft Office

Job description

Senior Medical Receptionist Ophthalmology Practice

Canberra Eye Surgeons is a dedicated ophthalmology practice committed to providing exceptional eye care and surgical services to the Canberra community. We pride ourselves on delivering high-quality patient care with a focus on clinical excellence and patient satisfaction. Our team of experienced eye surgeons and healthcare professionals work together to ensure every patient receives the best possible care in a welcoming and professional environment.

About the role

We are seeking a Senior Medical Receptionist for our Ophthalmology Practice to join our team in Deakin, ACT. This is a full-time position that plays a crucial role in the smooth operation of our practice and the patient experience. As Senior Medical Receptionist, you will be the first point of contact for our patients and a key member of our administrative team. Your role is essential to ensuring that our practice runs efficiently whilst maintaining the highest standards of patient care and satisfaction. You will take on a leadership responsibility within the reception and administrative function, supporting junior team members and contributing to the overall success of our ophthalmology practice.

Key responsibilities

Managing the reception desk professionally and courteously, greeting patients and directing them appropriately

Scheduling and confirming patient appointments, ensuring optimal clinic flow and minimising waiting times

Processing patient registrations, collecting relevant medical history information and ensuring all documentation is complete and accurate

Managing patient records, both electronic and paper-based, in compliance with privacy regulations and practice protocols

Handling telephone inquiries, taking messages and directing calls to appropriate clinical or administrative staff

Processing patient payments, managing billing enquiries and maintaining accurate financial records

Coordinating pre- and post-operative care instructions, ensuring patients understand their treatment pathways

Supervising and mentoring junior reception and administrative staff, providing training and guidance

Liaising with external organisations such as hospitals, general practitioners and allied health providers

Maintaining a clean, welcoming and organised reception environment and patient lounge

Supporting the practice manager with administrative tasks and contributing to continuous improvement initiatives

Assisting with management of referrals and specialist correspondence in a timely manner

What we're looking for

Minimum 3-5 years' experience in a medical reception or medical administrative role, preferably in a specialist practice or healthcare setting

Proven experience in supervising or mentoring junior reception or administrative staff

Strong proficiency in medical practice management software and electronic health record (EHR) systems

Excellent organisational and time management skills with the ability to prioritise multiple tasks in a busy environment

Outstanding communication and interpersonal skills, with a calm and empathetic approach to patient interactions

High level of accuracy and attention to detail in record-keeping and data entry

Knowledge of patient confidentiality and privacy legislation, including compliance with Australian healthcare privacy standards

Proficiency in Microsoft Office applications and general computer skills

Professional telephone manner and ability to manage difficult situations tactfully

Understanding of ophthalmology terminology and practice procedures is desirable but not essential, as training will be provided

Current or willingness to obtain a first aid qualification

Strong commitment to providing excellent customer service and supporting patient outcomes

What we offer

We are committed to creating a supportive and rewarding workplace for our team. We offer competitive remuneration, professional development opportunities and a collaborative team environment. Our team benefits from ongoing training and mentoring to develop your skills and career within the healthcare sector. We foster a culture of mutual respect, teamwork and continuous improvement. We encourage applications from all qualified candidates and are committed to creating an inclusive workplace.