Senior Medical Receptionist

Drake International; Adelaide; On-site; AUD 65,000 - 85,000; Full time

Job summary

Drake International, a specialist ophthalmology clinic, seeks a Senior Medical Receptionist to deliver high-quality patient service and support daily administration, scheduling and billing. You will coordinate appointments, manage referrals, and work closely with doctors and the clinical team to ensure smooth operation of the practice.

The role involves maintaining patient records, preparing theatre lists, invoicing surgical accounts, and liaising with health funds and patients throughout the

Qualifications

• Experience in medical administration or medical reception.
• Strong communication and customer service skills.
• Experience liaising with patients and healthcare professionals.
• Excellent organisation and prioritisation in a busy clinical environment.
• Knowledge of Medicare and private health fund billing.
• Experience with invoicing, payments and receipting.

Responsibilities

• Coordinate appointments and schedules for the specialist practice.
• Analyse referrals and ensure they are appropriately managed.
• Communicate with patients regarding consultations and hospital admissions.
• Maintain accurate patient records and prepare theatre lists.
• Invoice surgical accounts and submit to health funds.

Skills

Medical administration

Communication

Patient liaison

Organisation

Attention to detail

MS Office

Medicare billing

Invoicing & payments

Team collaboration

Ophthalmology experience

Tools

Microsoft Office

Job description

This Senior Medical Receptionist role is ideal for an experienced medical administration professional who enjoys working in a specialist practice, delivering exceptional patient care and managing a varied workload across patient liaison, administration, scheduling and billing. The right person will have experience in medical rooms and be confident coordinating with patients, doctors and the wider clinical team.

Why This Role

Join a leading specialist eye care clinic and become an integral part of a supportive and professional team. You'll gain exposure to specialist ophthalmology and enjoy a varied role that goes beyond traditional reception, working closely with doctors and the wider clinical team to support the smooth operation of the practice.

The Role: Senior Medical Receptionist

In this role, you will be responsible for providing a high level of patient service while supporting the day-to-day administration of the specialist practice. Your responsibilities will include coordinating appointments and schedules, analysing referrals and ensuring they are appropriately managed, communicating with patients regarding consultations and hospital admissions and providing patients with relevant information throughout their care journey.

You will work closely with doctors, specialists, anaesthetists and the wider administration team to ensure the efficient running of the practice and surgical services. The role will also involve maintaining accurate patient records, preparing and distributing theatre lists, invoicing surgical accounts, submitting accounts to health funds and third parties, receiving and receipting payments, and assisting with the general administration of the consulting business.

What You'll Bring

• Previous experience working in medical administration, medical reception or within specialist medical rooms
• Strong communication and customer service skills with a professional and empathetic approach
• Experience liaising with patients, doctors and other healthcare professionals
• Strong organisational skills and the ability to manage competing priorities in a busy clinical environment
• Excellent attention to detail and a high level of accuracy across administration and documentation
• Knowledge of patient management systems and Microsoft Office, including Word, Outlook and Excel
• Familiarity with Medicare and private health fund billing
• Experience with invoicing, payments and receipting will be highly regarded
• A collaborative, flexible approach and willingness to support the wider team
• Experience within ophthalmology or another specialist medical practice will be highly regarded

Benefits & Environment

Benefits for this role include ongoing training and development, the opportunity to build your career within a respected specialist ophthalmology practice, a supportive and collaborative team culture and a varied workload that keeps every day interesting. You'll enjoy working in a professional environment where patient care, teamwork, quality administration and continuous improvement are valued.

Our Commitment to Diversity and Inclusion

At Drake, we are committed to fostering diversity, inclusion, and equity. While our journey is ongoing, our shared goal is to create an environment where every individual is respected and valued. We are a community that recognises the strength of diversity.

Right to Work

The above position is open only to applicants who have a current right to work in Australia. Applicants who do not have a current right to work In Australia will unfortunately not be considered and are respectfully asked not to apply.