Operations Support Specialist — Path to Logistics Leadership

Dragonfly; Brisbane; On-site; AUD 30,000 - 36,000; Full time

Benefits offered by this job

Award hourly rate

Job summary

Dragonfly is seeking hands-on Operations Support team members to join our Salisbury delivery hub in Brisbane. If you’ve worked in a warehouse or operations environment and can coordinate with drivers, this could be the role for you.

You’ll support the flow of packages, assist with loads, liaise with partners, and help keep daily operations running smoothly. The role offers growth within a fast-paced, agile team.

Qualifications

• Previous experience in an operations, transport or warehouse environment.
• Strong customer service and solutions‑focused mindset.
• Proficiency in Microsoft Office suite and other relevant software.
• Ability to lift up to 20kgs.

Responsibilities

• Support daily delivery operations by preparing reports and assisting with package tracking and processing.
• Handle incoming and outgoing packages, including returns, to ensure the efficient flow of parcels.
• Work closely with Drivers and Delivery Partners to coordinate loadout and resolve any delivery issues quickly.
• Liaise with the call center to assist with customer updates or queries, providing on‑the‑ground support, and occasionally contacting customers directly via phone or email.
• Partner with Supervisors and team members to maintain smooth, day‑to‑day operations across the delivery centre.
• Jump in to assist with truck loading and unloading, ensuring packages are sorted and ready on time.
• Support the sortation team during peak times to meet delivery deadlines.
• Keep accurate records through data entry and expand any issues or special cases to Supervisors as needed.
• Maintain a clean, safe, and organised work area in line with health and safety standards.

Skills

Customer service mindset

Tools

Microsoft Office

Job description

Dragonfly is seeking hands-on Operations Support team members to join our Salisbury delivery hub in Brisbane. If you’ve worked in a warehouse or operations environment and can coordinate with drivers, this could be the role for you.

You’ll support the flow of packages, assist with loads, liaise with partners, and help keep daily operations running smoothly. The role offers growth within a fast-paced, agile team.