Delivery Operations Support Specialist — Growth Path

Dragonfly Limited; Caloundra; On-site; AUD 30,000 - 39,000; Full time

Benefits offered by this job

Award hourly rate

Supportive team environment

Growth opportunities

Job summary

Dragonfly is hiring two Operations Support Team Members for the Caloundra delivery hub on the Sunshine Coast. This hands‑on role focuses on coordinating daily delivery operations and preparing loads to keep packages moving.

You will work Tuesday–Saturday, 2:00pm–10:00pm, liaising with drivers and partners, assisting with unloading and loadout, and supporting the sortation team during peak periods. Dragonfly offers an award hourly rate and strong growth opportunities.

Qualifications

• Experience in an operations, transport or warehouse environment.
• Customer service oriented mindset.
• Proficiency with Microsoft Office and related software.
• Ability to lift up to 20kg.

Responsibilities

• Support daily delivery operations by preparing reports and tracking packages.
• Handle incoming and outgoing packages and returns to ensure smooth flow.
• Coordinate with Drivers and Delivery Partners to loadout and resolve delivery issues.
• Assist customers with updates via phone or email as needed.
• Support the sortation team during peak times to meet deadlines.
• Maintain accurate records through data entry and escalate issues as required.
• Assist with truck loading/unloading and keep the work area safe and organized.
• Collaborate with Supervisors to ensure day-to-day operations run smoothly.

Skills

Operations experience

Customer service mindset

Data entry

Tools

Microsoft Office

Job description

Dragonfly is hiring two Operations Support Team Members for the Caloundra delivery hub on the Sunshine Coast. This hands‑on role focuses on coordinating daily delivery operations and preparing loads to keep packages moving.

You will work Tuesday–Saturday, 2:00pm–10:00pm, liaising with drivers and partners, assisting with unloading and loadout, and supporting the sortation team during peak periods. Dragonfly offers an award hourly rate and strong growth opportunities.