Delivery Hub Operations Support Specialist

Dragonfly Shipping PTY LTD; Melbourne; In loco; AUD 28.000 - 41.000; Tempo pieno

Vantaggi offerti da questo lavoro

Award hourly rate

Join a supportive, team-oriented env.

Genuine growth opportunities

Descrizione del lavoro

Dragonfly Shipping PTY LTD in Melbourne is hiring an Operations Support Team Member to assist with daily delivery operations, package tracking, and coordination with drivers. You will support loaders, partner with delivery teams, and help resolve issues to keep parcels moving efficiently.

The role suits someone with warehouse or operations experience, excellent communication, and a solutions-focused mindset who thrives in a fast-paced environment and is ready to grow in logistics management.

Competenze

• Experience in operations, transport or warehouse environments.
• Strong customer service mindset and solutions focus.
• Excellent communication skills.
• Proficiency with Microsoft Office and related software.
• Ability to lift up to 20 kg.

Mansioni

• Support daily delivery operations by preparing reports and tracking packages.
• Handle incoming and outgoing packages, including returns, to ensure smooth flow.
• Coordinate with drivers and delivery partners to load and unload and resolve issues quickly.
• Liaise with the call center for customer updates and queries, on-ground support as needed.
• Work with Supervisors to maintain smooth day-to-day operations across the centre.
• Support loading/unloading and ensure timely sorting of packages.
• Assist the sortation team during peak times to meet deadlines.
• Maintain accurate records and escalate issues to Supervisors.
• Keep a clean, safe, and organized work area compliant with health and safety standards.

Conoscenze

Customer service

Communication

Teamwork

Problem solving

Adaptability

Strumenti

Microsoft Office

Descrizione del lavoro

Dragonfly Shipping PTY LTD in Melbourne is hiring an Operations Support Team Member to assist with daily delivery operations, package tracking, and coordination with drivers. You will support loaders, partner with delivery teams, and help resolve issues to keep parcels moving efficiently.

The role suits someone with warehouse or operations experience, excellent communication, and a solutions-focused mindset who thrives in a fast-paced environment and is ready to grow in logistics management.