Operations Support Associate - Growth in Logistics

Dragonfly Limited; Melbourne; In loco; AUD 34.000 - 44.000; Tempo pieno

Vantaggi offerti da questo lavoro

Award hourly rate

Supportive team environment

Growth opportunities within company

Descrizione del lavoro

Dragonfly Limited is seeking hands-on Operations Support Team Members to join our Melbourne Altona delivery hub. If you’ve worked in a warehouse or operations environment and enjoy coordinating deliveries and keeping momentum, this could be the role for you.

You’ll support daily delivery operations, assist with package tracking, liaise with drivers and delivery partners, and help ensure loads are prepared and runs run smoothly. We offer stability, growth, and an agile, team-focused environment.

Competenze

• Previous experience in an operations, transport or warehouse environment.
• Strong customer service and solutions-focused mindset.
• Proficiency in Microsoft Office suite and other relevant software.
• Ability to lift up to 20kgs.

Mansioni

• Support daily delivery operations by preparing reports and assisting with package tracking and processing.
• Handle incoming and outgoing packages, including returns, to ensure the efficient flow of parcels.
• Work closely with Drivers and Delivery Partners to coordinate loadout and resolve any delivery issues quickly.
• Liaise with the call center to assist with customer updates or queries, providing on-the-ground support, and occasionally contacting customers directly via phone or email.
• Partner with Supervisors and team members to maintain smooth, day-to-day operations across the delivery centre.
• Jump in to assist with truck loading and unloading, ensuring packages are sorted and ready on time.
• Support the sortation team during peak times to meet delivery deadlines.
• Keep accurate records through data entry and elevate any issues or special cases to Supervisors as needed.
• Maintain a clean, safe, and organised work area in line with health and safety standards.

Conoscenze

Operations environment

Customer service

Microsoft Office

Manual handling

Descrizione del lavoro

Dragonfly Limited is seeking hands-on Operations Support Team Members to join our Melbourne Altona delivery hub. If you’ve worked in a warehouse or operations environment and enjoy coordinating deliveries and keeping momentum, this could be the role for you.

You’ll support daily delivery operations, assist with package tracking, liaise with drivers and delivery partners, and help ensure loads are prepared and runs run smoothly. We offer stability, growth, and an agile, team-focused environment.