Operations Support Specialist – Delivery Hub

Dragonfly; Sunshine Coast Regional; On-site; AUD 30,000 - 39,000; Full time

Benefits offered by this job

Award hourly rate

Join a supportive, team‑oriented team

Growth opportunities within our fast‑g

Company growth

Job summary

Dragonfly on the Sunshine Coast is seeking hands-on Operations Support Team Members to join our Caloundra delivery hub. You will help prepare daily loads, coordinate deliveries, and support drivers and partners to keep packages moving smoothly.

Candidates with warehouse or operations experience, a customer-focused mindset, and the ability to lift up to 20 kg are encouraged to apply. You’ll work in a fast-paced, team-driven environment with opportunities for growth.

Qualifications

• Experience in an operations, transport or warehouse environment.
• Strong customer service and solutions-focused mindset.
• Proficiency in Microsoft Office suite and other relevant software.
• Ability to lift up to 20kgs.

Responsibilities

• Support daily delivery operations by preparing reports and assisting with package tracking and processing.
• Handle incoming and outgoing packages, including returns, to ensure the efficient flow of parcels.
• Work closely with Drivers and Delivery Partners to coordinate loadout and resolve any delivery issues quickly.
• Liaise with the call center to assist with customer updates or queries, providing on-ground support, and occasionally contacting customers directly via phone or email.
• Partner with Supervisors and team members to maintain smooth, day-to-day operations across the delivery centre.
• Jump in to assist with truck loading and unloading, ensuring packages are sorted and ready on time.
• Support the sortation team during peak times to meet delivery deadlines.
• Keep accurate records through data entry and elevate any issues or special cases to Supervisors as needed.
• Maintain a clean, safe, and organised work area in line with health and safety standards.

Skills

Customer service

Solutions-focused mindset

Microsoft Office

Team coordination

Tools

Microsoft Office Suite

Job description

Dragonfly on the Sunshine Coast is seeking hands-on Operations Support Team Members to join our Caloundra delivery hub. You will help prepare daily loads, coordinate deliveries, and support drivers and partners to keep packages moving smoothly.

Candidates with warehouse or operations experience, a customer-focused mindset, and the ability to lift up to 20 kg are encouraged to apply. You’ll work in a fast-paced, team-driven environment with opportunities for growth.